L2 Field Engineer
PINK ELEPHANT ITSM SUPPORT SOLUTIONS (PTY) LTD
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve. We are looking for a proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Key Responsibilities Face to Face IT support of users; Hardware installation, movement and de-installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); Maintain, analyze and solve end user computing problems both hardware and software; System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment; Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's. Software, patches and updates installation using MS SCCM;
Ghana : Western
2024-04-16
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