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Supervisory Contractor – MFS Operations Support

MIKENSY CONSULTING LIMITED

Division: Mobile Financial Services Department: MFS Operations- Mobile Financial Services (MFS) Location: Accra Level: Direct Contract Position: Supervisory Contractor- MFS Operations Support Reports to: Manager, MFS Operations Job Summary: • Provide third level support on MoMo related customer issues. The role is also responsible for coordinating tests on new products and services as well as supporting activities to ensure the smooth running of MFS Operations. Job Role • Respond to escalated queries from internal stakeholders, ie. MoMo Outbound team, Call Centre Support team and other Third-party vendors • Perform daily system checks and operational tests on all MoMo services • Setup back end and front end user accounts on MoMo platform • Provide support to MoMo implementation team on related products and services • Communicate with MoMo stakeholders i.e. BNS, IT, Banks, Merchants, QA on system malfunctions and downtimes • Follow up with IT to resolve system challenges • Perform User Acceptance Testing for new products on the MoMo platform

Ghana : Greater Accra

2019-02-09

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Product Designer

CARRY1ST

Description Carry1st develops and publishes enriching mobile games and content apps for African consumers. We are on a mission to scale amazing content for Africa by tackling challenging problems head-on. Our Pay1st team specializes in creating cutting-edge payment solutions for game publishers and games studios. If you have an eye for design innovation and a love for payments, we'd love to have you on board! As our Product Designer, Pay1st, you will be responsible for designing for our publisher partner-facing payments ecosystem, Pay1st. Pay1st is Carry1st’s B2B proposition that enables games publishers and games studios to deliver local payment methods to gamers in Africa. On any given day you will… Conduct user research, competitor analysis, and usability tests to gain insights and inform design decisions and iterative improvements for our payment solutions and transactions console Create wireframes, prototypes and high-fidelity designs that clearly communicate a seamless user-centred experience. Considering Information architecture, interaction design, visual design, and accessibility is a must. Own End-to-End Design of the Pay1st Partner Experience- this includes partner-facing products like the Pay1st Merchant Console, Pay1st API documentation and Publishing Tools Work closely with product managers,...

Ghana : International

2023-10-28

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Issue Resolution/Customer Service Officer

SENDBOX SOFTWARE TECHNOLOGIES LIMITED

At Sendbox, our vision is to become the e-commerce operating system for African merchants and logistics. Our mission is to empower African merchants by giving them the opportunity to participate in e-commerce and fulfil every transaction with everyone, anywhere in the world. We are building a strong, competitive workforce that believes in the vision and mission of Sendbox and are seeking out individuals with a drive for excellent service delivery. This role will afford you the opportunity to grow in the business and give you the chance to show otherwise dormant skills while adding value to our overall objectives. The Issue Resolution and Customer Service Officer role is for a dynamic individual with good interpersonal and communication skills. The ideal candidate should be able to work under pressure with a mindset to adapt to a start-up environment. The individual will be responsible for providing high-level customer support for escalations related to delayed pickups of packages, addressing the cause of the delays, coordinating with the personnel in charge of assigning pickups, responding to email escalations, and maintaining regular communication with customers until their complaint is resolved. Responsibilities Handling customer enquiries within business hours Receive customer complaints and work at...

Ghana : Greater Accra

2023-04-15

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CyberSource East Africa Senior Manager

VISA

Job Description And Responsibilities This position will perform a key sales role in the development of Visa Acceptance Solutions (Cybersource) East Africa expansion plans. Working in strategically targeted countries, this role will be focused on appraising the market opportunity and delivering strategies that enable Visa Acceptance Solutions (Cybersource) to identify, qualify and contract opportunities to retain and grow our clients’ base and portfolios. This is an account management position, and as such the candidate must possess strong commercial acumen and extensive payments industry knowledge to be a spokesperson for the organization both internally and externally. Direct responsibility for Visa Acceptance Solutions (Cybersource) business development within the East Africa region inclusive of sales of online payment, fraud management solutions and ancillary products to enterprise level clients, PAYFACs, Acquirers, Merchants and global organizations. Create and develop sustainable long-term relationships with key customers. Manage close working partnerships with Visa Inc. stakeholders in the Sub Sahara Africa Region, including Group Country Managers, Business Development Managers, MSS Leaders and Country Risk Managers. Responsible for maintaining business opportunities and building a pipeline of...

Ghana : International

2024-05-26

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Loyalty and Rewards Program Specialist

SAND TECHNOLOGIES

ABOUT THE ROLE As the Loyalty and Rewards Programme Specialist, you will be responsible for creating and implementing a world-class rewards and loyalty programme for the ALX community. Your strategic approach will drive continuous engagement, revenue generation, and high-performance motivation, using data insights to measure participants' career progress. In this role, you must demonstrate the unique ability to balance the art of programme design with the science of data analysis in order to drive maximum engagement that taps into customer lifetime value through data-led insights. You will work across the organization's value chain, collaborating with different business units to achieve their strategic objectives. Additionally, managing the day-to-day operations, overseeing team projects, campaigns, and reporting will be part of your accountability. More specifically your role will include: Strategy and Design: Develop and execute a comprehensive strategy for the loyalty and rewards programme, aligning it with the organization's goals and values. Design innovative initiatives and incentives to drive engagement and achieve desired outcomes. Partnerships and Alliances: Cultivate and manage relationships with rewards partners, merchants, and loyalty management system providers. Negotiate and establish...

Ghana : International

2024-05-20

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Estimators

SAND TECHNOLOGIES

Applications are invited from suitably qualified persons for appointments as: Estimators in a leading roofing systems and metal trusses manufacturing company in Ghana with specialization in providing roofing to individual homeowners, private and public sector property developers, high street retailers and building merchants. The company is located in Accra with Branch offices in Takoradi, Kumasi and tamale. Objective of the Position • Producing accurate and high quality quotations from drawings and bills of quantity type customer enquiries Key Responsibilities • Visit job sites and estimate job costs and submit quotes for review • Understand all processes of the job from acquisition to fulfilment • Work directly with the estimation department to achieve set targets • Report directly to the Head of Estimation • Work directly and develop relationships with owners, contractors and project managers • Additional duties as assigned • Submit monthly feedback into management system

Ghana : Greater Accra

2017-04-28

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Business Development Manager

TALENTINTHECLOUD

With a mission to enable businesses and their customers to participate in the global economy by providing them fast and affordable cross-border payments, our client is looking to add a highly ambitious, motivated and hardworking Business Development Manager, focusing on Ghana and surrounds to their team of international experts. This is a chance for you to join a business really making an impact by realising their vision into reality, enabling a world where emerging and developed markets have seamlessly interconnected cross-border payments. Their Business Development Manager will be based in Accra, Ghana and will be reporting into the SVP for Africa. This is an individual contributor role and a key aspect to this role would be to drive the business development function in the markets of focus. The ideal candidate will come with superb knowledge of the payments industry-specific to Ghana and the surrounding region. They will be autonomous, self-motivated, passionate, possess high energy and have a strong business acumen with the mindset of rolling up their sleeves and getting the job done. The business prides themselves in unlocking opportunities for millions of people and businesses in emerging and developed markets by interconnecting mobile wallet operators, platforms, merchants, money transfer operators,...

Ghana : International

2021-02-08

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Head of Commercial Operations

MTN GHANA

Job Summary: Responsible for defining and executing MML’s fintech commercial strategy including an outreach and go-to-market strategy, customer experience strategy across all touch points and the day-to-day operation of the Mobile Money Platform and ecosystem. Job Context A Fintech/ Financial services Industry Multi regulated and multidimensional stakeholder management Environmental, social and governance prioritized. Partnerships and platform business at the core of business ambition · Evolving industry · Agile ways of working Job Role Strategy Develop and execute commercial strategies aligned with the overarching business goals and in line with the Groupwide Fintech mandate to drive revenue growth and profitability. Define and implement role-based strategy by developing and providing direction, structure, frameworks, models, plans and roadmaps in collaboration with the relevant stakeholders Lead regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem. Identify and pursue new business opportunities to grow market and value share. Collaborate with cross functional teams to develop and implement product strategies that meet market and customer needs for growth. Analyze market trends and customer insights to inform...

Ghana : Western

2023-06-16

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Supervisory Contractor, MFS Compliance & Verification

MIKENSY CONSULTING LIMITED

Division: Mobile Financial Services Department: AML Compliance & Analytics Location: Accra Level: Direct Contract Position: Supervisory Contractor, MFS Compliance & Verification Reports to: Manager, AML Compliance & Analytics Job Summary: • Facilitate and process all Back-office ID verification for applicants to the Register as a subscriber, Agent or Merchant and identify and escalate as appropriate queries arising from the verification process ensuring that only applicants with verified and appropriate define KYC documentation are approved for set up. Job Role • Complete back-office ID verification checks for applicants to be set up according to the defined profile. • Ensure high standards of security and attention to detail by conducting credential and ID checks using all available resources and following agreed procedures. • Effective use of available platforms including security systems for verifying and authenticating identification and other documents. • Use appropriate questioning /investigation techniques to probe apparent anomalies/ queries. • Escalate anomalies/ queries in line with processes. • Maintain and enhance knowledge of ID fraud and developments in this area. • Complete checking of applications upon receipt to ensure requirements of application are met. • Prepare periodic reports on all...

Ghana : Greater Accra

2019-02-09

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Issue Resolution/Customer Service Officer

SENDBOX SOFTWARE TECHNOLOGIES LIMITED

At Sendbox, our vision is to become the e-commerce operating system for African merchants and logistics. Our mission is to empower African merchants by giving them the opportunity to participate in e-commerce and fulfil every transaction with everyone, anywhere in the world. We are building a strong, competitive workforce that believes in the vision and mission of Sendbox and are seeking out individuals with a drive for excellent service delivery. This role will afford you the opportunity to grow in the business and give you the chance to show otherwise dormant skills while adding value to our overall objectives. The Issue Resolution and Customer Service Officer role is for a dynamic individual with good interpersonal and communication skills. The ideal candidate should be able to work under pressure with a mindset to adapt to a start-up environment. The individual will be responsible for providing high-level customer support for escalations related to delayed pickups of packages, addressing the cause of the delays, coordinating with the personnel in charge of assigning pickups, responding to email escalations, and maintaining regular communication with customers until their complaint is resolved. Responsibilities Handling customer enquiries within business hours Receive customer complaints and work at...

Ghana : Greater Accra

2023-04-15

Contact our recruitment agency in Ghana

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