Assistant Front Office Manager
KEMPINSKI
Job Description Assistant Front Office Manager Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards. They are also responsible for upselling rooms to maximize the room revenue. They are scheduled to work on a different shift than the Front Office Manager, their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards. Key Responsibilities: Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs. Participate in the development, implementation and review of the policies, procedures, practices and standards. Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations. Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling. Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle...
Ghana : Western
2023-10-27
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