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Inbound Calls Manager

Job Summary: Manage, plan and ensure a seamless coordination of all operational activities in the Call Center, ensuring that work is done professionally and in line with laid down procedures and processes, and as directed by line manager to achieve Customer Experience efficiencies and Call Centre business targets. Job Role Key Tasks: • Provide leadership and direction to the Call Center team and ensure effectiveness of subordinates in the discharge of their work. • Determine Call Centre operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards; contributing information and analysis to the CR divisional strategic plans and reviews. • Liaise with Call Center Senior Manager in setting achievable targets for the Call Center by giving strategic input to immediate supervisor on how to achieve objectives. • Ensure that procedures and policies as outlined by the company and department in relation to dealing with call centre enquiries are adhered to and gather feedback from customers on their satisfaction level through surveys. • Allocate jobs to supervisors with measurable goals who perform consistently to meet monthly targets. • Undertake continuous and periodic appraisals of supervisors and clearly outline training needs...

Ghana : Greater Accra

2018-12-18

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Manager, Sales Development (Remote, EMEA)

GRAFANA LABS

We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. What’s that actually mean? It means our customers: Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. Have a partner that is not quota/sales-based, and can authentically have their best interest at heart. Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals, while delivering a white-glove service engagement for offerings, features, and overall experience. Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle, and more... Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to...

Ghana : International

2022-09-11

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Process Maintenance Superintendent

NEWMONT

Newmont Mining Corporation is a leading global gold producer with key assets in Nevada, Peru, Australia, Ghana and Suriname. Newmont’s Africa Operations holds two gold mining operations in Ghana: the Ahafo Mine located in the Brong-Ahafo region and the Akyem Mine located in the Eastern region. There is also near mine exploration and development focus in Ghana to annually replace gold reserves. Newmont Africa also has early-stage exploration programs in the African countries of Ethiopia and Morocco. Our Africa operations employ approximately 5,900 employees and contractors, with the majority working at the Ahafo Mine. We offer an unparalleled blend of opportunity and career satisfaction with all the benefits you would expect from a global company. This, combined with our growth opportunities, makes Newmont a great company to work. Our Akyem and Ahafo mines have made significant sustainable community development investments in our host communities. These include establishing Development Funds at our Akyem and Ahafo operational areas with each mine contributing US$1 per ounce of gold sold and 1% of net pre-tax annual profit into its community development fund. The only gold company listed in the S&P 500 index, Newmont in 2007 became the first gold company selected to be part of the Dow Jones Sustainability...

Ghana : Western

2021-06-29

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L2 Support Engineer

CLEARSCALE

ClearScale (headquartered in San Francisco, California, USA)- AWS Premier Consulting Partner has been offering a full range of professional cloud computing services for over 10 years, including architecture design, DevOps automation, refactoring and cloud-native applications development, integration, migration, solving all sorts of security issues (from just a security check to preventing cyber-attacks) and 24/7 technical support using the best advanced technologies. The list of our customers is diverse: from government companies (ClearScale is an official cloud partner of the State of California) and educational institutions (University of California, San Francisco) to well-known global brands (IBM, Samsung, GoPro, HP, Conde Nast, Carl Zeiss, etc.) The number of satisfied customers has been well over 850, some of which can be found on the company's website in the Case Studies section. Since the very foundation of the company, we work 100% remotely from various cities all over the world as well as in Poland. About the role: We are looking for a person who is tech savvy and a team player to join our amazing MSP team as the MSP Support Engineer L2 who will play a key role in Clearscale's Managed Services team. In this role, you will be part of a team that supports clients' cloud infrastructure, AWS...

Ghana : International

2023-12-30

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Climate Finance Advisor

TONY BLAIR INSTITUTE FOR GLOBAL CHANGE

Focus of the Role The Tony Blair Institute has been supporting the Government of Togo since 2017, including the establishment of a delivery unit to accelerate the implementation of priority projects, policy advice on key economic and social reforms, as well as investment promotion support. Today, Togo’s National Roadmap 2025 focuses on three key areas: 1) strengthening social inclusion and harmony and consolidating peace, 2) boosting job creation based on the strengths of the economy, and 3) modernising the country and strengthening its agencies. To support this ambition, the TBI country team provides embedded support across various government institutions to facilitate the implementation of flagship projects and key reforms with high potential for large-scale job creation and the predominant involvement of the private sector. Our team currently works across different sectors, including tourism, agriculture, manufacturing, energy and climate. Togo has endorsed also a Climate Finance National Strategy to drive its climate policy by 2027. GoT has submitted its revised Nationally Determined Contribution (NDC) in 2021 affirming its ambition to contribute to the achievement of the global targets and its willingness to take advantage of the opportunities offered by the implementation of the Paris Agreement....

Ghana : Western

2023-04-09

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Deputy Country Director

RELIEF INTERNATIONAL

POSITION SUMMARY The DCD-Programs will be responsible for developing, planning and leading RI’s programs implemented in Lebanon, and acting on the behalf of the CD when duly delegated. The job holder will ensure the successful development and implementation of projects within the portfolio while focusing on program quality assurance, donor compliance, coordination with external stakeholders, grants and personnel management. The position reports directly to the Country Director for Lebanon. The DCD-Programs will also coordinate closely with RI-Lebanon Heads of Departments (Supply Chain and Operations Manager, HR, Finance) and members of RI’s Regional Support Office (RSO). ESSENTIAL RESPONSIBILITIES AND DUTIES Program Management Oversight: Oversee program implementation in consultation with the relevant Program Managers and Technical Advisors and facilitate cross-cutting communications with all country teams; Ensure program objectives are met according to the required timeframes and budget; Focus on program quality assurance by overseeing and guiding the MEAL Team, Program Managers and Technical Advisors, and ensuring regular monitoring and evaluation of project activities, and learning events; With support from Technical Advisors, Program Managers and Head of Departments, prepare...

Ghana : International

2024-01-02

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Analyst- Safety Operations

TWITTER

Company Description Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation. Job Description Who we are: Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter – to increase the number of people who feel comfortable participating in it. In line with our growth strategy, we’re excited to announce that we are now actively filling roles in Ghana. Our teams must be more immersed in the rich and vibrant communities that drive the conversations taking place every day across Africa, and we can only do this by engaging local teams and tapping into their expertise and exceptional talent. The Twitter Service organization within Twitter creates meaningful connections with customers that promote healthy exchange in the public conversation. Twitter does this by developing customer support solutions at scale in a rapidly changing and global environment. Whether Twitter is optimizing operations, guarding the health of the service through proactive and scaled enforcement, or driving content and support channel strategies, we're...

Ghana : Western

2021-07-18

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Senior CRM Consultant- MS Dynamics 365 Customer Service (EMEA)

5CA

5CA is seeking an accomplished and technically astute Senior CRM Consultant with expertise in Microsoft Dynamics 365 Customer Service. In this role, you will act as the prime catalyst in spearheading CRM adaptations, optimizations, and implementations across our expansive clientele. The ideal candidate possesses a profound knowledge of Dynamics 365 Customer Service, with an emphasis on contact center environments. Mastery in setting up Omnichannel features, Intelligent Ticket Routing, and refining agent experiences will be pivotal in this role. We also value proficiency in Microsoft Power Platform, which could significantly contribute to our processes. Responsibilities Dynamics 365 Customer Service Mastery: Offer top-tier expertise in resolving intricate Dynamics 365 Customer Service issues. Guide clients on best practices and potential improvements, providing a seamless and elevated customer experience. Optimization and Intelligent Automation: Proactively identify and capitalize on opportunities to enhance CRM efficiencies and eliminate manual intervention. Champion initiatives that amplify the customer experience and business efficiency. CRM Implementation and Customization: Lead the charge in CRM system implementation for new clientele, including system customization and integration with other business...

Ghana : International

2023-08-21

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Recruitment of Consultants for the Farmer Agro Input Packages (AIPs)

INTERNATIONAL FERTILIZER DEVELOPMENT CENTER (IFDC)

Background Poor agricultural productivity in West African countries and Chad is partly related to the insufficient use of suitable agricultural inputs, including improved seed varieties and appropriate fertilizer recommendations. Currently, the rate of coverage of quality certified seed requirements in sub-Sahara Africa is still around 25 percent, while the average amount of fertilizer nutrients used in the ECOWAS zone in 2017 was about 17 kg/ha, which is far below the 50 kg/ha set to be achieved by 2015 as advocated by the Heads of State at the Abuja Summit in 2006. The International Fertilizer Development Center (IFDC) and the West and Central African Council for Agricultural Research and Development (CORAF) are two organizations working to increase agricultural productivity in Africa. Both organizations are implementing an approach that aims to encourage producers to make more profit using Agricultural Input Packages (AIPs), i.e., a combination of improved seed varieties, appropriate fertilizer recommendations, and Good Agricultural Practices (GAPs) specific to Agro-Ecological zones (AEZs). IFDC and CORAF are implementing the " Enhancing Growth through Regional Agricultural Input Systems...

Ghana : Western

2023-02-14

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Application & Admissions Lead

FHI 360

About FHI 360: FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. About the Tomorrow’s Leaders Recruitment Program: The Tomorrow’s Leaders Recruitment (TLR) Program will recruit applicants for the Tomorrow’s Leaders (TL) Program, a leadership development initiative that provides scholarships to qualified, diverse, underserved students from Middle East and North Africa MENA countries to attend American, nonprofit, independent, higher education institutions based in the MENA region. The primary objective of the TL program is to build a cadre of leaders who are civic-minded, intellectually capable, and professionally skilled, to become the community, business, and civic leaders of the future. The program intends to nurture leadership skills and the spirit of civic engagement and volunteerism among participating university-aged students at U.S.-accredited institutions in the MENA region. The TLR...

Ghana : Western

2023-08-26

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