After Sales Service Specialist
PEACH CARS KE
At Peach, we believe that our success as a company depends in large part on our ability to deliver both an experience and an outcome that delights our customers- if we exceed their expectations, they will come back to us, refer their family/friends, etc…if we don’t, that’s the end of it! As such, the After-Sales Support role occupies a central position in who we are and what we do, theoretically and very much in practice. The successful candidate’s immediate responsibilities will include… Support buyers and sellers in navigating the administrative close of the sales process Clearly explain after-sales processes to set expectations on timelines, outcomes Walk customers through our sales documentation and answer any questions Ensure all documentation (above agreements) is duly-signed and KYC docs are on file (ID, KRA Pin)- if done online, everything downloaded and stored in Drive; if done offline, everything scanned and stored in Drive Coordinate physical handover of the vehicle and logbook transfers, resolving issues as they arise Identify status of logbook ownership, relevant parties to engage; ensure customers have account(s) on TIMS (if not, help them to set up accounts) and troubleshoot any issues with TIMS or logbooks pre/post-sale Communicate with seller and buyer re: insurance on the vehicle...
Kenya : Western
2022-04-25
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