IT Officer
INTERNATIONAL RESCUE COMMITTEE
Job Description Under the direct supervision of the IT Manager and administrative supervision of Head of the Kakuma field office, the IT Officer will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the Kakuma and Lodwar offices. Major Responsibilities: IT Support- Provide Level 1 and Level 2 Support Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 and level 2 issues in Kakuma and Lodwar Field Offices. Resolve or escalate Level 3 issues to appropriate internal or external resource (IT Manager/Regional IT lead /Applications team Service desk and vendor) as necessary. Installation & Configuration and management of: Servers:- Windows server 2016 operating system, Domain environment and essential network services. Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image. Microsoft Office 365 support, Active Directory Maintenance, logging of problems in Service-Now IRC IT enterprise ticketing helpdesk system. Specialized application installation and support such as, but not limited to, Sun Systems, BVA, Workday, Rescue Net, ERP, IRHIS. Assist with users e-mail account, creation, setup, archiving, termination and distribution group...
Kenya : Western
2022-01-24
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