IT Officer
INTERNATIONAL RESCUE COMMITTEE
Under the direct supervision of the Field Coordinator- Hagadera field office and technical supervision by IT Manager, the IT Officer will be responsible for providing daily technical support and troubleshooting of all computer systems with consideration to the needs and requirements of the Hagadera office. Major Responsibilities: IT Support- Provide Level 1 and Level 2 Support Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 and level 2 issues in Hagadera Field Office. Resolve or escalate Level 3 issues to appropriate internal or external resource (IT Manager/Regional IT lead /Applications team Service desk and vendor) as necessary. Installation / Configuration / Management of: Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image. Service-Now (IRC IT enterprise ticketing helpdesk system). Specialized application installation and support such as, but not limited to, Integra (Dynamics 365), Workday, Rescue Net, ERP, IRHIS. Assist with users e-mail account, creation, setup, archiving, termination, and distribution group management. Verify and provide technical consultancy to procurement regarding purchasing spare parts for IT equipment and ensuring equipment purchased are of the right specifications and conform to the IRC...
Kenya : Western
2022-07-09
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