Head of Consumer Fraud (Hybrid)
M-KOPA
At M-KOPA, We Finance Progress. The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives. The job purpose of this role is;- Develop and manage the company’s approach to identifying, preventing, and addressing fraud (particularly related to our technology, products, and payments), to reduce fraud-related losses and improve customer experience.- Own analytical and operational strategies, policies, processes, and accountability for actions to proactively shape how fraud and device/system exploits are managed, and allow us to appropriately assess and address portfolio risk.- Manage a team of fraud managers, investigators, and analysts across all countries of operation to prevent, uncover, investigate and address fraudulent activities related to M-KOPA's products, sales processes, and customers. Job Responsibilities Proactively manage fraud risk by observing data, prioritizing investigations, evaluating the impact of...
Kenya : Western
2022-02-11
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