Work from Home- Call Center Agent (Permanent Nights)

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

This position is virtual, we provide all equipment needed to work.  Location: All provinces except British Columbia & Alberta  Working Hours: 5-day work week from Monday to Friday with a working shift that ends between 800pm – 1230am local time.  Shift premium Eligible: Shift premium is $3000.00. 50% paid every 6 months. Bilingual Premium (French/English speaking):   Earn $3000.00 annual shift premium if you are bilingual (French/English speaking). Paid per pay. Key Responsibilities: Handling inbound calls from customers to assist with booking their travel needs  Resolve customer inquiries at the first point of contact Usage of telephony system & soft phone application involving precise logging Educate customers on products, programs, and services such as flights, hotels Customer Service escalation handling and first call resolution. Technical and online navigational support and trouble shooting Utilize online and internal resources to ensure interactions are accurate and compliant with all business processes aligned with our loyalty program rules and regulations. Use of multiple tools, booking and redemption platforms  Flight exchanges/refunds/schedule changes/involving manual calculations (Service role) Servicing clients across the globe with predominant focus on our clientele within North America  Email...

Liberia : International

2022-07-08

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Assistant Manager, Sales and Education, La Mer/Le Labo, Travel Retail

THE ESTÉE LAUDER COMPANIES INC

Responsibilities Sales (up to 50%) Review sales targets and performance of each door and then focus on top doors on a monthly basis with Area Sales Manager (ASM) Analyze performance of business vs. sales objectives, shop trend and competition Generate sales reports Ensure brand and counter image as well as visual merchandising are in line with brand standards and philosophy Coordinate and execute the setup of all promotions and all in-store programs and activities Monitor and identify marketing potential for new and existing products Provide feedback on marketing opportunities, store and competitor activities and identify marketing potential for new and existing products Provide input for product ordering, product mix and assortment Resolve stock issues and coordinate with retailers and warehouse to solve problems Raise no-charge product orders Ensure Consultants are aware of the marketing and promotional calendar, marketing, VM and sales support available each month Monthly meetings for top doors Give direction and specific instructions to Consultants on how to do their jobs to achieve their sales goals (can be individually addressed depending on each Consultants’ strengths and weaknesses) Assist ASM in the recruitment of Consultants and ensure sufficient staffing coverage for the counters Place orders for...

Liberia : Sinoe

2023-02-05

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