PEF Operations Specialist,1
THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS
Job Description The main focus of this role is to support participants as they prepare to receive a PEF loan, as well as to help them succeed by following-up on good progress in school, graduation, and achievement of their career and self-reliance goals. This person works directly with the PEF Loan Application and Support Center Supervisors, as well as Self-Reliance Services Managers, group facilitators, PEF Loan Mentors, and PEF participants. S/he also coordinates directly with the Global Service Center (GSC) to service PEF participants and Loan Mentors. The candidate will work in an outbound call center environment, providing quality advisory services to PEF Loan Mentors and participants. This person should be comfortable making repeated outbound contacts, as well as providing guidance and counsel to participants. Responsibilities Oversees Area-level Perpetual Education Fund (PEF) loan disbursement processes. (25%) Conducts initial interviews of PEF Loan Mentors, providing advice and continued counsel (25%) Guides PEF Loan Mentors regarding participants who are at-risk or are not making progress (20%) Conducts annual loan interviews with PEF participants, establishing guidelines and forming direction (10%) Oversees Area-level PEF loan disbursement process and provides disbursement assistance to...
Liberia : Sinoe
2023-04-22
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