Customer Success Technical Architect, Grafana Self Serve (Remote, EMEA

GRAFANA LABS

This is a remote position a What you’ll be doing As a Customer Success Architect you’ll function as an essential technical partner on the Self Serve Success team, nested within our Self Serve division – a cross-functional group focused on the long-term growth and success of SMBs subscribed to Grafana Cloud’s monthly plans. You’ll work closely with Self Serve Success Engineering and Sales Assist teams in identifying high-potential customers with complex technical requirements, and carrying out specialized technical and business consultations. You’ll own the technical engagement with these customers, forming a holistic understanding of their ecosystem of services and orchestrations, and provide guidance on how to successfully optimize and adapt Grafana Cloud to their needs as they scale and grow within and beyond Self Serve. You will be able to articulate the value propositions of Grafana Cloud products and services that customers are already leveraging as well any relevant services they yet do not, towards the goal of scaling the observability needs of their growing business case. We’d expect you to stay current with o11y and related technologies, and understand things like why Kubernetes and OTEL are popular, how they relate to Prometheus metrics and tracing, and have informed opinions on best practices...

Liberia : International

2023-09-05

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