Front Office Manager
NATURE'S GIFT LTD/KUMBALI
We are looking for a Front office Manager. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest services. This position requires assisting the Lodge Manager during weekends off and leave periods. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to work with our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure all emails answered on a regular basis and in a polite and professional way. Ensure timely and accurate customer service. Answer telephone in a polite and professional manner. Handle complaints and specific customer requests. Train, supervise and support staff involved with front line activities. Manage Staff Schedules Troubleshoot emergencies Ensure company’s policies and security requirements are met. Follow up on debtors Handle social media queries Inform restaurant, housekeeping and conference centre of any bookings or changes. Manage booking sheets, invoices and cash from bar and restaurant.
Malawi : Lilongwe
2021-09-24
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