Support Analyst
E2OPEN
E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients. Position Summary The Support Analyst is a member of BluJay Solutions Support Services Team, responsible for working with BluJay’s customers and resellers to manage and resolve incidents and issues relating to our products and integration tools. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. Essential Functions/Responsibilities Respond to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customer’s request and rapidly assess severity level. Define,...
Malawi : International
2023-04-22
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