Advisor II, OverOps Gateway (Salesforce) Business Analyst

CATHOLIC RELIEF SERVICES

JOB DESCRIPTION Gateway (i.e. Salesforce) is a customizable cloud-based customer relationship management (CRM) platform  – it has been extensively customized to meet CRS business needs. The Overseas Operations (OverOps) Gateway Business Analyst (BA) will primarily provide business analysis for a Gateway application called ‘Pipeline and Projects’, which provides CRS staff the ability to input and access information including funding opportunities at all stages, institutional donors, local partners, summary project spending, key documents (e.g. funding proposals, donor agreements, etc.), etc. Gateway has been deployed globally.  This BA position sits in CRS’s KML unit within the larger OverOps department. It is not a Salesforce Admin or IT role. While this knowledge is tremendously valuable in this role, knowledge of international development business processes are of higher priority.  The BA will primarily research, evaluate, and comprehend Gateway-relevant OverOps business processes to effectively collect, analyze, and validate user requirements for Global Knowledge and Information Management (GKIM) (CRS’s IT department) administrators or external vendors, to implement. The BA will liaise between “the business” and GKIM to implement new functions, routine system enhancements/maintenance, and enhance...

Malawi : International

2023-05-30

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EMPOWER West Africa Emergency Program Quality and Business Development

CATHOLIC RELIEF SERVICES

PLEASE NOTE: This position is open to candidates from any location globally, with preference for those who live in any West African country.  About CRS   Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to  save, protect, and transform  lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.    Program Background The EMPOWER (Empowering Partner Organizations Working on Emergency Responses) project began in 2018 in the Latin American and Caribbean Region to increase and advance local leadership of humanitarian responses through institutional strengthening and direct funding of Local Humanitarian Actors (LHAs). EMPOWER expanded in 2021 to CRS' Asia Regional Office and is being launched in CRS' West Africa Regional Office (WARO) at the start of 2023. Leveraging lessons learned and recommendations from the preceding EMPOWER projects, EMPOWER West Africa will grow a team of emergency response technical advisers whose primary role is to strengthen the emergency response capacity of LHAs in West Africa and support them to implement high...

Malawi : International

2023-08-25

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