Senior Customer Success Manager (Remote, Netherlands)

GRAFANA LABS

Senior Customer Success Managers will align to a portfolio of customers within Nordics & Benelux (and potentially Central European) region and are responsible for ensuring a healthy renewal by driving product adoption. You’ll do this by leveraging data and insights to engage with customers at specific points in their Grafana journey. Our CSMs manage the full life-cycle of our customer’s post-sales journey from onboarding to renewal, including regular cadence check-ins, business reviews, and any upsell opportunities. You need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus and the difference between logs, metrics and traces. What You'll Be Doing Proactively manage a book of business to drive product adoption to ensure a healthy renewal Enjoy building and iterating on our Customer Success framework in order to provide business and technical value at scale Partner with the sales team to form joint account plans to understand where at-risk customers exist, where growth opportunities exist and develop a strategy to execute against an account plan Manage the ongoing post sales experience with the customer, including onboarding, ongoing...

Mauritania  : Aïoun El-Atrouss - Akjoujt - Aleg - Atar - Bassiknou - Boghé - Kaédi - Kiffa - Néma - Nouadhibou - Nouakchott - Rosso - Selibaby - Tidjikdja - Zouerate - International

2024-03-15

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ICT Officer

CARE

Key Responsibilities: WORLD VISION MAURITANIA RECRUTE POUR SON BUREAU DE BARKEOL Vision Mondiale est un organisme d’aide à l’étranger des enfants ciblés pour leurs bien être. POSITION: ICT OFFICER GRADE: 13 LOCALISATION: KIFFA DUREE: 1 ans RENOUVERABLE But du Poste: o Support and maintain the day-to-day operations of hardware and business applications in use by World Vision – Mauritania through the provision of a client-oriented service and Plan and maintain a call tracking system & to evaluate hardware and business applications in the Field  to ensure that they are operating optimally.. Major Responsabilités: 1. PROJECT PLANNING:  Provides input during project planning and requirements phase. 2. SERVICE DESK: First point of contact and day-to-day technical support to end users. Responds to Level 1 and 2 support requests via multiple sources such as phone and e-mail. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner. Provides user access service. Diagnoses problems by evaluating multiple options. Develops checklists and scripts for resolving routine problems.  Escalates problems when necessary. Documents problem status and resolution in tracking log. 3. CLIENT TECHNOLOGY SUPPORT: Coordinates the deployment of new or upgraded images, software and...

Mauritania  : Aïoun El-Atrouss - Akjoujt - Aleg - Atar - Bassiknou - Boghé - Kaédi - Kiffa - Néma - Nouadhibou - Nouakchott - Rosso - Selibaby - Tidjikdja - Zouerate

2023-04-15

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Enterprise Risk Management Expert

AFRICAN TAX ADMINISTRATION FORUM (ATAF)

The African Tax Administration Forum (ATAF) has received financing from the African Development Fund toward the cost of the Regional Institutional Support Project for Public Financial Governance – Phase II (RISPFG) and intends to apply part of the agreed amount for this Grant to payments under the contract for Enterprise Risk Management Expert. The services included under this project are:   Conducting an assessment of the existing risk management practices Recommending an ERM functional structure for tax administrations in accordance with their respective policies and internal procedures, which will be suitable for each individual tax administration’s governance frameworks and for rollout across departments Develop a context specific ERM strategy for tax administrations Developing and delivering training programmes to support the ERM strategy Holding consultations with critical stakeholders to obtain buy-in and solicit feedback on the implementation of an ERM framework Guiding the development of Risk Assessments for all aspects of a tax administration’s operations Supporting the development and performance of a Risk Assessment of all aspects of a tax administration’s operations, to include inter alia, organizational, operational, technical, business processes, human resources (HR), financial, reputational,...

Mauritania  : International

2023-10-08

Contact our recruitment agency in Mauritania 

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