Technical Support Representative Bilingual
ABC FITNESS SOLUTIONS
Job Description INTRODUCTION: We are seeking a talented individual to join our team as a Bilingual Technical Support Representative. This position is directly responsible for handling technical interactions from club owners and or club personnel regarding hardware and software issues that have moved through the Level I workflow. WHAT YOU’LL DO: Listen to, trouble shoot, and document problems reported by club personnel Resolve all technical issues related to club software (DT, CRS, OBC, etc.) and hardware Maintain a superior phone voice while handling all situations Ability to take over escalated calls\situations Ability to follow escalation protocols when escalating issues to other teams (HD2, TPM, AMGroup, etc) Investigate all issues escalated within one hour of escalation with appropriate documentation Update and maintain cases in the Help Desk queue in Service Now. Monitor all Help Desk email distribution lists daily Assist level I reps with questions and problems that arises while working cases Assist with call Queue during high volume times and take at least 1 hour of online calls per week for QA and continued education. Perform other duties as assigned by manager or management Regular and reliable attendance required
Namibia : International
2023-09-18
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