German Speaking Customer Service Agent- Work from Office
SURGO BPO NAMIBIA
Surgo Namibia BPO is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our team based in Windhoek. Job Purpose: The key objective of the role is to identify and understand customer needs, Delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general enquiries, via phone, chat and email. Key responsibilities may include but are not limited to: Answer incoming calls and promptly address customer enquiries. Provide customers with comprehensive product and service information. Utilise our in-house operating system to identify, investigate, and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. Consistently uphold personal productivity standards while ensuring...
Namibia : Windhoek- Khomas
2024-04-22
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