Operations Manager
NIMBLE GROUP
Reporting to: Operations Executive (Country Manager) Job Purpose: To lead, motivate and develop the employees, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA’s) and effectiveness of the area with the goal to maximise the net recoveries. To manage portfolios as assigned, as well as the relationship between Operations and the respective Client Executive and the Client itself. To ensure books assigned are worked optimally and that targets as set out, are achieved. Directs Reports: Team Managers Location: Windhoek, Namibia KEY PERFORMANCE AREAS: Under the management /direction of the Operations Executive, the Operations Manager will have the following responsibilities (including but not limited to): Meet or exceed Internal Collections Key performance Indicators through effective management of People, Processes, and Technology within operating budget Meet and exceed Internal and Client’s set collections target monthly Execute and take ownership of collections strategies / Book management Daily portfolio analysis, identification and execution of relevant campaigns to maximise collections Design and execute operational tactics Ensure that resources are adequately trained, developed and supported Active management of Team Managers...
Namibia : Zambezi
2021-07-18
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