Service Desk Analyst
CENTRIC RUACH RECRUITER
We are recruiting a Service Desk Analyst. Responsibilities: Provide 1 st level support through taking calls and handling the resulting incidents or service requests using approved incident management and request fulfilment processes, in line with ICT’s Service Desk objectives. Support all classroom or teaching multimedia devices [Audio, Video, Conferencing, etc.] are optimally maintained and enhanced regularly. Provide training and guidance to users on desktop and printing related needs to ensure efficient and effective utilization of deployed solutions for improved productivity Support the production of standard configurations, documentations, processes and procedures to aid ICT service delivery and support. Ensure availability of networks, systems, software and data by supporting all recommended maintenance arrangements, disaster recovery planning, business continuity arrangements and risk management. Support all end User management applications [Emails, ERP, Databases, cloud Apps, etc.] on 1st and 2nd Level services. Manage the activities of the Service Desk Technicians and other support Vendors. Act as a major implementation agent of the ICT operational level agreement with internal customers. Provides scheduled & regular reports to ICT Management.
Nigeria : Lagos
2019-11-25
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