UX/CX Research Lead
MONIEPOINT GROUP
Moniepoint is an all-in-one digital financial services platform for businesses in emerging markets. Since 2019, Moniepoint’s technology has powered over a million businesses, offering all the payment, banking, credit, and business management tools they need to Succeed. Moniepoint Inc through its subsidiaries in Nigeria Moniepoint MFB, and TeamApt Ltd, currently processes the majority of the POS transactions in Nigeria, processing over $170 billion in annualized TPV. It is Africa’s second-fastest growing fintech, is profitable and was recognized by the CBN as the most inclusive payment platform in the country in 2022 YOUR OPPORTUNITY AND MISSION We are looking for talented and passionate UX/CX Research Lead to join the Growth team. Working closely with our growth data analytics and CRM teams as well as Product, Engineering and Customer Service, you will be responsible for creating and owning our recurrent NPS and Share of Wallet practices from scratch as well as other ad hoc research into customer behavior. WHAT YOU WILL DO Design, build, implement and own comprehensive research on consumer satisfaction, retention, engagement, churn and competitor overlapping (NPS score and Share of Wallet) across multiple markets. Manage, execute and analyse usability sessions in collaboration with Product,Engineering and...
Nigeria : Zamfara
2024-01-22
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