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German / English Gaming Support Agent- Remote

5CA

What will I do? As a player support agent, your duties will include but not be limited to: Handling customer support (e-mail and live chat – no phone calls) by doing things like Help players with account issues (compromised accounts, updates, etc.) Resolve issues regarding refunds, purchases not going through, etc. Assist players resolve technical problems with the game Answer gameplay inquiries and helping sort out gameplay issues Check updates & newly released content for the game you’re supporting Take assigned training modules to help you improve even further in your job Attend your weekly meeting with a team of 10-15 fellow agents and your manager In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love. And don't worry- You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training. We offer: A position at a fast-growing company with ambitious A-level clients A casual, international environment where you’ll work with people from over 40 different nationalities Flexibility; working remotely means being able to work from anywhere in the world...

Sierra Leone : International

2022-09-20

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Business Development Officer

BNB

We are looking for a Business Development Officer for the following locations: PORTLOKO- KAMBIA KABALA MOYAMBA-BONTHE-MILE 91 MAKENI-KARENE-MAGBURAKA Job brief We are looking for a Business Development Officer to act as the representative of BnB SL within dedicated areas. Your role will be to seek new business opportunities by contacting and developing relationships with potential agents, improve the agent network, maintain the existing partnership through periodic engagement and increase performance within the area. To be successful in this role, you should have previous experience developing an agent network and achieving company sales objectives. You will use your communication skills to cultivate strong relationships with customers, agents & partners, from first contact until you close the deal. You will also ensure proper monitoring through a strong retail engagement to build a strong relationship with the agent network. environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth. Responsibilities Qualify leads from marketing campaigns as sales opportunities Contact potential clients through cold calls and emails Present our company to potential clients Identify client needs and suggest appropriate products/services Customize product solutions to...

Sierra Leone : Port Loko

2022-12-05

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German / English Gaming Support Agent

5CA

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Sierra Leone : International

2023-01-01

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Developer Experience Engineer (Remote)

GRAFANA LABS

We are looking for a Developer Experience Engineer to help Grafana Cloud customers be more productive through best-in-class educational resources and deployment tooling. Reporting to our Head of Self-Service, this role blurs the line between advocacy, engineering and documentation, and has a consistent focus on helping users solve problems using the Grafana Stack. In this role, you’ll chat with Grafana users all around the world, create highly technical guides/tutorials, write code to build tools/scripts/dashboards/etc — all while bringing your learnings back into our product development process. What You’ll Be Doing Build end-to-end tutorials, quickstarts, and integrations to help users go from nothing to beautiful Grafana dashboards, across the entire Tempo-Loki-Prometheus stack Create, fix, and improve OSS tooling in the Grafana ecosystem through bugfixes, new features, and documentation Integrate existing DevOps/infrastructure tooling with the Grafana stack (e.g. Terraform, Flux, Argo, Helm, Jsonnet…) through bugfixes, new features, documentation, and quickstarts Write scripts, dashboard templates, alert templates, K8s manifests, Grafana Agent configuration and other bits around the edges to solve high-value customer problems From the above, create MVPs and POCs that will drive and shape future...

Sierra Leone : International

2023-02-06

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Administrative Officer (ADV085-AFR)

FEED VILLAGES INTERNATIONAL

Job Brief Overview: We are looking for an Administrative Officer to join our team and support our daily office procedures in our Freetown Office. A successful Administrative Officer will act as the point of contact for all employees, providing administrative support and managing their queries. Main duties include; managing office stock, preparing regular reports (e.g. expenses and office budgets) and organizing records. Specific Skills Needed: Good planning, organizational and time management skills Strong customer service orientation with very good communication and interpersonal skills Ethical conduct and ability to maintain confidentiality Proactive, resourceful, solutions-oriented and results-oriented Demonstrated commitment to respect, equity, diversity and inclusion including gender equality. Key Responsibilities: Prepare regular reports on expenses and office budgets Maintain and update organization's databases Organize a filing system for important and confidential organization's documents Answer queries by employees and Field agents and coordinators Update office policies as needed Maintain organization's calendar and schedule appointments Book meeting rooms as required Distribute and store correspondence (e.g. letters, emails and packages) Schedule in-house and external events.

Sierra Leone : International

2024-05-04

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Senior Software Support Engineer- Fully Remote

SMG - SERVICE MANAGEMENT GROUP

Senior Software Support Engineers Remote USD $54,000 SMG – Service Management Group is hiring Senior Software Support Engineers! Senior Support Engineers resolve or triage more complex client-report issues pertaining to SMG applications and tools. They possess strong technical skills in several SMG products and have access to back-end tools for more advanced troubleshooting. While still client-facing, Senior Support agents will have significant interaction with technical peers throughout the company. This role is ideal for candidates with significant customer and software application support experience looking to advance their technical skills. This is what you will do: Handle escalated client requests through tickets and occasional calls, with a goal to escalate no more than 20% of tickets. Reproduce complex client issues that can be on the software configuration level, application, database, or code itself. Analyze logs and create DEBUG statements to determine application flow and failure points. Identify product defects, and/or gather needed data for engineering teams to resolve. Follow-up with clients on issues that require a dedicated troubleshooting or data collection session. Work with SMEs to gather knowledge for updating technical documentation in company’s knowledge base. Provide recommendations...

Sierra Leone : International

2023-08-19

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Developer Experience Engineer- Devops (Remote, EMEA)

GRAFANA LABS

This is a fully remote role for people based in the European or British timezones only! We are looking for a Developer Experience Engineer to help Grafana Cloud customers be more productive through best-in-class educational resources and deployment tooling. Reporting to our Head of Self-Service, this role blurs the line between advocacy, engineering and documentation, and has a consistent focus on helping users solve problems using the Grafana Stack. In this role, you’ll chat with Grafana users all around the world, create highly technical guides/tutorials, write code to build tools/scripts/dashboards/etc — all while bringing your learnings back into our product development process. What you’ll be doing: Build end-to-end tutorials, quickstarts, and integrations to help users go from nothing to beautiful Grafana dashboards, across the entire Tempo-Loki-Prometheus stack Create, fix, and improve OSS tooling in the Grafana ecosystem through bugfixes, new features, and documentation Integrate existing DevOps/infrastructure tooling with the Grafana stack (e.g. Terraform, Flux, Argo, Helm, Jsonnet…) through bugfixes, new features, documentation, and quickstarts Write scripts, dashboard templates, alert templates, K8s manifests, Grafana Agent configuration and other bits around the edges to solve high-value...

Sierra Leone : International

2023-04-23

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Remote Support Agent- Bilingual (French/English)

VIDCRUITER

About the position Job Title: Applicant Success Agent (Bilingual) Location: Remote Schedule: 40 Hours per Week (5, 8-hour shifts) Be a part of our growing team of 80+ employees working remotely! At VidCruiter, we offer a very welcoming environment with an excellent work-life balance. We work as a team and have an all-hands-on-deck approach to everything we do. With a constantly growing company, you will always have something new to learn and do. Our motto is continuous improvement and the VidCruiter team is there for you every step of the way to make sure you succeed. If you're looking for an exciting opportunity in an innovative and ever-changing industry- VidCruiter is the company for you! We like to call our technical support team "Applicant Success Team". One of the primary responsibilities of the team is to ensure that our company is aware of any technical problems happening on the applicants' (end-users) end and that a prompt solution is taken every time to resolve any issues we may encounter in the most efficient manner. We manage support tickets, answer applicant and/or client inquiries and provide technical support to them. We are seeking to hire an Applicant Success Agent (Bilingual) to join our growing team! You will be providing professional-level service via email, chat, and...

Sierra Leone : International

2022-12-11

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Business Development Manager

BNB TRANSFER CORP

The Business Development Manager (BDM) will be responsible in developing all BNB’s services and products primarily focusing in the African market, towards the achievement of maximum profitability and growth in line with our company’s vision and values. The Business Development Manager will report directly to the Chief operating Officer of BNB transfer Corp in the absence of a Country Manager and primarily be responsible for establishing plans, implementing strategies, supporting the sales teams in the field to contribute to the increase of sales and expand our distribution network in the country. The BDM will also work in a close relationship with other BDMs/ MDs of neighboring countries to achieve the company overall target. Duties and Responsibilities Generate leads and recruit new agents every month in all BNB corridors primarily focusing on payout of MoneyGram, RIA, Western union transactions and sending to Neighboring countries. Actively and successfully manage the sign-up, set-up and training of an agent in our money remittance and partners’ platform and compliance programs Develop existing agents to reach their highest potential promoting all BNB products and services Achieve and exceed the monthly transactions and new agent targets Work closely with potential and existing agent locations to acquire...

Sierra Leone : International

2020-04-24

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Reservations Agent

BNB TRANSFER CORP

We are looking for profiles and CVs of Reservations Agents that we will send to our large account customers for their future recruitment needs. Duties: Help people book their stay; Perform billing process; Give information on bedroom availability; Help guests find the right accommodations to fit their needs; Provide engaging service to the guests; Handle telephone enquiries.

Sierra Leone : Waterloo

2023-08-29

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