Customer Success Associate
BUILT FINANCIAL TECHNOLOGIES
Company Overview: Built Financial Technologies Limited is a digital finance platform that provides SMEs with a comprehensive suite of financial and accounting tools. Our mission is to empower small businesses by helping them manage their finances efficiently and effectively. Job Overview: We are seeking a highly motivated and detail-oriented Customer Success Associate to join our team. The successful candidate will be responsible for ensuring that our customers are successful in using our platform by providing exceptional customer service and support. This role requires an individual who is passionate about delivering great customer experiences, has excellent communication skills, and is comfortable working in a fast-paced environment. Responsibilities: Serve as the primary point of contact for customers, addressing their inquiries and concerns via email, phone, and chat. Build and maintain strong relationships with clients to understand their needs, goals, and expectations. Help clients navigate and fully utilize our digital finance platform to achieve their business objectives. Work collaboratively with cross-functional teams, including product, technology, client services, and sales teams, to troubleshoot and resolve customer issues in a timely manner. Communicate effectively and professionally with...
Sierra Leone : Freetown
2024-03-23
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