Customer Support Specialist (Remote)
SMG - SERVICE MANAGEMENT GROUP
At least 5 reasons to join our Customer Support Squad: Our international team is constantly growing, and now you can join 70 bright specialists among 5 teams, empowered by experienced managers from world top-notch companies (Booking, Uber). Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you’ll have a flexible schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest. To make your professional development more efficient, our trainers will support you not only through the first 2 weeks of onboarding but also after, with several external and internal workshops. No calls- only written communication via chats, emails and social media. We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you. As a Remote Customer Support Specialist, you will: Answer customers’ questions and resolve any issues that they may be facing; Deep diving into administrative tools to determine the cause of the issue & escalate it to the concerned person/team; Work on collecting and tracking user feedback; Work closely with the product teams to resolve issues and share customer feedback; Delivering an exceptional support experience to all customers;...
Sierra Leone : International
2022-07-10
Contact our recruitment agency in Sierra Leone
