IT Assistant – Client Services
GROUPE DE LA BANQUE MONDIALE
Duties and Accountabilities: Experienced IT Assistant STT providing direct support to staff working in the Country Office. Works directly with customers to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer's comfort level with technology. Can assess complex, non-routine problems in their area of specialization. Supports and maintains the end user environment. This may include assessing, deploying, and implementing hardware and software upgrades. Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution. Participates in facilities work and vendor management, as part of CO administrative teams. Participates in security and business continuity activities. Troubleshoots, provide workarounds, and permanent fixes to issues identified in the end user environment. Provides technical solutions to imaging and post-install issues. Supports installation, maintenance, upgrades to local networks and communications infrastructure. Disseminates information on common problems to department staff. Tracks trending of issues and escalate, as appropriate. The IT Assistant STT will be the front-line contact for IT to staff in the office. Respond to their questions and...
Tunisia : Tunis
2023-06-25
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