Intern for the Design and Implementation of a Chatbot

CIMPRESS/VISTAPRINT

Internship: Design and implementation of a chatbot in the context of customer support. Project description  The project is framed in the context of Improve Customer Experience with Artificial Intelligence. It falls in the context of a wider activity carried out in the CARE & Design Services tribe which has the final objective of Unlocking insights from our customer’s collective interactions with CARE and delighting customers with more intuitive service interactions.  Customer support is perhaps one of the main aspects of the user experience for online services. However, with the rise of natural language processing techniques, the industry is looking at automated chatbot solutions to provide quality services to an ever-growing user base.  The goal of this project is to build a conversational Chatbot which would be integrated as a new communication channel. The core concept is that a user or multiple users are interacting with the Chatbot and the application is responding in line within pre-defined use cases like product information, order Status/Tracking, etc. The Chatbot should be trained & pre-fed with relevant information to generate a response on its own during the conversation.  There are three main challenges in this project. First is understanding the query presented by the user, second is fetching...

Tunisia : Zaghouan

2020-01-06

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