Senior Manager- Customer Omni Channels Operations

MTN CAMEROON

Responsibilities  : Strategy Development and Implementation : Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client state-of-the-art experience (internal and external) Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support Create robust strategies to transform the customer experience and service organization while delivering on shareholder value based upon financial, operational, statistical and strategic analysis Evaluate current and future business & technology trends across customer service functions to identify potential opportunity for MTN and how MTN can uniquely address developing consumer and enterprise needs from traditional to digital while driving down contact rate and driving up Net Promoter Score Maintain business landscape knowledge and analysis of other businesses and industries to provide solid foundational context for critical strategic initiatives, which may include potential alliances and partnerships Define strategy, customer need, competitive overview, return on investment, market forecasting, business and functional requirements, technical and platform requirements, business case and strategy roadmaps Monitor both direct and indirect competitive forces for...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé

2024-02-26

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Senior Manager- B2B Marketing

MTN CAMEROON

Key Job Responsibilities  : Oversee the entire Product Line Lifecycle: From product ideation, strategic planning, tactical initiatives, product vision, product strategy, product roadmap, product development and product go-to-market Creating a Product Strategy aligned with the goals and vision of the department. Supporting Enterprise business strategy formulation, planning, budgeting and forecasting Defines, Setup and execute strategy to secure & optimize Enterprise Business performance according to agreed business plan Coordinate and monitor Business & Operations plans inline with other units Design, execute and monitor all B2B customers value management initiatives to deliver expected growth inline with Company eCVM/Bi framework Handling the Recruitment & responsible for performance appraisals, problem resolution, and rewarding employees Responsible for product promotion and of core product functionalities Ensure consistent user experience and relevance of Enterprise products and services are in line with the market Ensure consistent user experience across OPCOs and relevance of Enterprise product and services are in line with the market Increase the profitability of already existing products as well as the development of new products for the business. Developing product requirements and roadmaps...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé

2024-02-26

Contactez notre cabinet de recrutement au Cameroun

Violence Prevention and Response Regional Lead, Central Africa

INTERNATIONAL RESCUE COMMITTEE

Job Overview  Violence Prevention and Response (VPR) Central Africa Regional Lead provides coherence and direction to the provision of technical support for Women’s Protection and Empowerment, Child Protection, and Protection- Rule of Law in Central Africa. As a member of both the regional team and the technical unit senior management team, the VPR Central Africa Regional Lead has accountability for technical quality and responsibility for assuring the advice from Technical Advisors is taken into appropriate action by the country office. The VPR Central Africa Regional Lead will lead a highly effective, strategic violence prevention and response regional team to ensure the Central Africa Region has high quality, sound technical support needed to deliver on global program goals and effectively serve our clients. The role will serve as a functional leader, advisor, and a thought partner to both TU leadership and Regional leadership, with a particular focus on leading the operationalization of the Safety strategy in Central Africa, multi-sector and sub-sector program integration, mainstreaming of Gender Equality, Diversity, and Inclusion across programming, evidence-based design, business development, and quality assurance for high-impact and scale strategic projects. The VPR Central Africa Regional Lead will...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International

2024-04-23

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Meal Manager SWNW Regions

INTERNATIONAL RESCUE COMMITTEE

Country Context  : IRC began operations in Cameroon in 2016 to address the growing concerns of populations affected by Boko Haram-related violence in the country's Far North. Assistance to displaced populations extends across the Far North, including Mayo Sava, Mayo Tsanaga and Logone & Chari, delivering life-saving program to increase access to water and improve hygiene practices in vulnerable displaced and host communities, cash program to enable poor families to meet basic needs and improve food security, and protection program, including to address the specific needs of women and girls. Following the worsening crisis in the North-West and South-West regions of Cameroon, IRC expanded its operations to the South West region in August 2018, providing vital humanitarian assistance to the internally displaced population. IRC field offices are located in Maroua and Kousseri in the Far North, Buea in the South-West, as well as a representative office in Yaoundé. IRC Cameroon has committed in its Strategic Action Plan 100 to continue providing essential humanitarian services, focusing on community security and ensuring that affected populations can meet their basic needs, while building the resilience of beneficiaries, particularly women and girls. POSITION OVERVIEW: Reporting directly to the MEAL coordinator,...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé

2024-03-03

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Responsable Fiscalite

ALDELIA

A. INTERNE (intra-unité de travail et intra-entreprise) En relation avec: La Comptabilité Clients et Fournisseurs afin de s’assurer que les transactions sont bien traitées sur le plan fiscal et donc avec le moindre risque fiscal La Comptabilité Générale pour anticiper sur le traitement fiscal de certaines charges et produits imputés par les journaux des Opérations Diverses ; pour vérifier la réception et la conformité des dossiers Administratifs et fiscaux des fournisseurs ou tout autre prestataire, les Clients etc. Conseil d’Administration et Assemblées ou DG pour récupérer et archiver les différents documents légaux (RC, PV, etc…) Contrôleur de Gestion pour la validation et pour s’assurer de la mitigation des risques fiscaux et Sociaux: Avec le Département Administratif pour la validation des options fiscales dans tous les contrats en cours de signature B. EXTERNE En relation avec: Les Inspecteurs Des Impôts: pour la gestion des Contrôles Fiscaux et Contrôles CNPS les litiges liés au paiement des factures Les fournisseurs: pour échange d’informations sur leurs documents Administratifs et Fiscaux Les bailleurs pour s’assurer de la gestion des Impôts liés aux contrats de Bail Les Administrations fiscales pour s’enquérir de notre compréhension sur certaines lois et pour des éclaircissements sur les...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé

2024-04-16

Contactez notre cabinet de recrutement au Cameroun

Project Manager

MTN CAMEROON

Responsibilities  : Accountable for the morale, performance, and development of the function’s human capital Cascade and socialize work structure processes to enable adoption by the team Coach and mentor direct reports Ensure assigned team is led, motivated, and rewarded to achieve KPA’s Ensure that coaching / mentoring programs and personal development plans are in place for all staff members Ensure effective management of diversity among personnel in the function Identify staff training and development needs and implement necessary actions, in collaboration with HR Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines Possess the authority, presence, and integrity to command respect from colleagues and from external contacts Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR. Operational delivery  : Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same Cascade the Group Fintech budget, analytics and reporting framework in the...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé

2024-03-05

Contactez notre cabinet de recrutement au Cameroun

Health Regional Lead/Central Africa

INTERNATIONAL RESCUE COMMITTEE

Job Overview  Health Unit Central Africa Regional Lead provides coherence and direction to the provision of technical support for Health Unit in the Central Africa Region. As a member of both the regional team and the technical unit Leadership team, the Regional Lead has accountability for technical quality and responsibility for assuring the advice from Technical Advisors is taken into appropriate action by the country office. The Health Unit Regional Lead (RL) will lead a highly effective, strategic Health Unit regional team to ensure the Central Africa Region has high quality, sound technical support needed to deliver on global program goals and effectively serve our clients. The role will serve as a functional leader, advisor, and a thought partner to both TU leadership and Regional leadership, with a particular focus on leading the operationalization of outcome strategies in Central Africa region, multi-sector and sub-sector program integration, evidence-based design, business development, and quality assurance for high-impact and scale strategic projects. The Regional Lead will coordinate across individuals and projects, ensuring clear priorities are set and communicated, and navigating the challenges inherent in being an advisory function. They will be an excellent people manager, with great team...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International

2024-04-23

Contactez notre cabinet de recrutement au Cameroun

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