Senior Manager- Customer Omni Channels Operations

MTN CAMEROON

Responsibilities  : Strategy Development and Implementation : Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client state-of-the-art experience (internal and external) Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support Create robust strategies to transform the customer experience and service organization while delivering on shareholder value based upon financial, operational, statistical and strategic analysis Evaluate current and future business & technology trends across customer service functions to identify potential opportunity for MTN and how MTN can uniquely address developing consumer and enterprise needs from traditional to digital while driving down contact rate and driving up Net Promoter Score Maintain business landscape knowledge and analysis of other businesses and industries to provide solid foundational context for critical strategic initiatives, which may include potential alliances and partnerships Define strategy, customer need, competitive overview, return on investment, market forecasting, business and functional requirements, technical and platform requirements, business case and strategy roadmaps Monitor both direct and indirect competitive forces for...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé

2024-02-26

Contactez notre cabinet de recrutement au Cameroun

JAVA Developer (M/F)

AFRICASHORE

We are looking for JAVA Developer profiles / CVs to pass on to our clients for their future recruitment campaigns.   Mission:   Working within a Team to determine needs and applying / customizing existing technology to meet those needs. Producing detailed specifications and writing the program codes that perform efficiently. Write clean, scalable, reusable code using JAVA Framework sach as Spring, Struts, JSF, GWT etc. Lead a team closely with complete authority and accountability to deliver high quality software products in a fast-paced environment. Guide your team members on latest technologies including Java, Spring, Spring-Boot, Angular, Hibernate, Grails, Groovy, Kafka, Redis, Hazelcast, Bootstrap, jQuery etc. Leverage development tools including AWS, GIT, Nginx, Jira, Confluence, Jenkins etc. Understand the detailed requirements and develop the custom application from detailed design specifications. Seek and resolve production problems with new insights. Develop technical solutions following specifications, taking into account functional and non-functional requirements. Produce presentations & documentation to a high standard. Design and implement unit tests, integration tests, performance tests, security tests, mocks. Validate the development done, perform code reviews. Reporting on progress,...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International

2023-09-13

Contactez notre cabinet de recrutement au Cameroun

ANGULAR Developer (M/F)

AFRICASHORE

We are looking for ANGULAR Developer profiles / CVs to pass on to our clients for their future recruitment campaigns.   Mission:   Working within a Team to determine needs and applying / customizing existing technology to meet those needs. Producing detailed specifications and writing the program codes that perform efficiently. Write clean, scalable, reusable code using ANGULAR framework such as LumX, NGX-Bootstrap, Vue.js etc. Be responsible for providing technical guidance or solutions. Define, advocate, and implement best practices and coding standards for the team. Develop and guide the team members in enhancing their technical capabilities and increasing productivity. Manage, train and provide support for junior developers. Design & Develop Applications using Angular components. Implement Role based Authorization. Integrate Angular application with Web APIs. Upgrade existing Angular websites and applications. Review and debug Angular applications. Write Unit test cases and functional tests for Angular application. Ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations). Draft...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International

2023-05-30

Contactez notre cabinet de recrutement au Cameroun

ANGULAR Developer (M/F)

AFRICASHORE

We are looking for ANGULAR Developer profiles / CVs to pass on to our clients for their future recruitment campaigns.   Mission:   Working within a Team to determine needs and applying / customizing existing technology to meet those needs. Producing detailed specifications and writing the program codes that perform efficiently. Write clean, scalable, reusable code using ANGULAR framework such as LumX, NGX-Bootstrap, Vue.js etc. Be responsible for providing technical guidance or solutions. Define, advocate, and implement best practices and coding standards for the team. Develop and guide the team members in enhancing their technical capabilities and increasing productivity. Manage, train and provide support for junior developers. Design & Develop Applications using Angular components. Implement Role based Authorization. Integrate Angular application with Web APIs. Upgrade existing Angular websites and applications. Review and debug Angular applications. Write Unit test cases and functional tests for Angular application. Ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations). Draft...

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International

2024-01-30

Contactez notre cabinet de recrutement au Cameroun

Tobacco Tax Specialist

AFRICAN TAX ADMINISTRATION FORUM (ATAF)

The specialist will work with government agencies and stakeholders to develop effective tax policies aimed at improving the health outcomes of populations by reducing the demand for tobacco. Tasks:   Coordination of research and analysis on tobacco tax policies and regulations in various countries and produce resources to support and guide the developing and implementation of effective tobacco tax policies and strategies by the countries. Provision of technical support and advice to government agencies and stakeholders on tobacco tax matters including participation in capacity building and technical assistance delivery to African countries through the upskilling of officials, review and recommendations on revision of tobacco tax policy and administration policies and procedures by evaluating policy against good practice and operational efficiency. Development of the annual tobacco tax policy and administration programme based on the needs analysis & environmental review. Collating all project and initiative information into the programme, setting deadlines, optimising cross programme dependencies, and maintaining the tobacco tax policy and administration programme progress report. Liaising with Member Services to agree on prioritisation of the technical assistance delivery of ATAF support to members....

Cameroun : Bafoussam - Bamenda - Bertoua - Buéa - Douala - Ebolowa - Garoua - Maroua - Ngaoundéré - Yaoundé - International

2023-07-16

Contactez notre cabinet de recrutement au Cameroun

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