Technical Support Engineer
GRAFANA LABS
Responsibilities : Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins Opening GitHub issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL) Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat Contribute to internal knowledge base and share information about technical issues within your team Inform customers about new features and functionality Gather and share customer feedback with Product, Sales, and Customer Success teams Provide training to new and existing team members and help with the onboarding process for new customers
Tunisie : International
2023-07-29
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