Operations Technology Specialist (Remote)
BCD TRAVEL
Job Description Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Operations Technology Specialist (Remote) Full time, In the role of The Operations Technology Specialist, you will provide first line ops and client technology support to all virtual agent or in-office in area of responsibility. As an Operations Technology Specialist, you will Follow established process to monitor and resolve technology support cases and provide tracking Partner with technology teams to resolve and escalate cases as necessary to resolution Troubleshoot hardware, software, and other client and operations travel technology Follow all ICT policies and procedures Follow security best practices Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures Provide assistance to other technical teams (hands-on support) Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
Tanzania : International
2023-08-20
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