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EMEA Customer Success Manager

MONGODB

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers. The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. We are an integral part of our customer’s success with MongoDB and bring value to every interaction- from onboarding and product adoption to growth. We are a distributed team spread across our offices in New York City, Austin, Dublin and Sydney. This role will report to...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2022-09-19

Contactez notre cabinet de recrutement en Centrafrique

Support Engineer (Remote, EMEA)

GRAFANA LABS

Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team. As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers.  You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.  This position will be focused on our EMEA Customer coverage. What you'll be doing: Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)  Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2023-03-25

Contactez notre cabinet de recrutement en Centrafrique

Customer Success Architect, EMEA

TEALIUM

What We Are Looking For: Customer Success Architects (CSAs)  work with key, strategic customers that have implementations involving multiple sites, business units, and/or regions, and deployments of massive scale.  The successful candidate will have a unique combination of technical vision and customer leadership to help steer our customers' to greater success. In this truly entrepreneurial role, you will immerse yourself in the projects and goals for a handful of core accounts. You’ll advise and guide these marquee customers on both business and technical matters.  CSAs  help customers establish Centers of Excellence, innovate with Tealium’s platform, create integrations with existing applications and infrastructure, and establish measurements of success and value to ensure that the customers’ Tealium investment and their use cases achieve true value. Your Day To Day: Deliver technical and industry thought leadership to our customer’s business and technical decision makers Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling digital solution that use Tealium within the wider architecture and assist in its realization Maintain a deep understanding of the Tealium platform and the product roadmap Partner with the other roles within Tealium’s customer...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2022-09-05

Contactez notre cabinet de recrutement en Centrafrique

Customer Success Manager (gaming)

SOLSTEN

Customer Success | EMEA- Remote Solsten is ushering in a new era of experience management by enabling personalization optimized for human potential, engagement, and health. We enable global leaders and companies of all sizes across the gaming and healthcare industries to create and manage personalized experiences while obtaining a deeper level of audience understanding than ever before through our psychologically-based AI. Solsten is the empathy engine of digital experiences. We provide our clients with the right insights and tools which empower them  - for the first time in the digital age- to truly resonate with their customers and end users. At Solsten, everything is about the customer and their experience. This is the DNA of our product and at the core of how we engage with our clients. As a Customer Success Manager, you will be the trusted advisor for our existing gaming customers. By living and breathing a "client first" culture and deeply understanding the day-to-day reality of our clients, you will be responsible for building and continuously refining our Customer Success process to accelerate growing existing accounts and to deliver an exceptional customer experience. This role requires a strong appetite for growth, high emotional intelligence combined with curiosity to understand our...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2022-12-24

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Senior Account Executive (Remote / German / DACH / SaaS)

PUBLITAS

Ready to have an impact with us? Start the application process by filling out the screening questionnaire to see if Publitas is a good fit for you.   Take ownership by: Identify and target potential clients through various channels, including online research, networking, and referrals. Qualify leads to ensure they align with our ideal customer profile. Build and maintain strong, long-lasting customer relationships. Understand the needs of clients and present tailored SaaS solutions that address their pain points. Lead product demonstrations and presentations to potential clients. Negotiate contracts and close sales deals. Develop and implement effective sales strategies to meet and exceed sales targets. Collaborate with the sales team and management to refine the sales process. Stay up-to-date with industry trends and competitive offerings. Keep accurate records of sales activities, opportunities, and customer interactions using our CRM system. Provide regular sales reports and forecasts to the management team. Serve as a trusted advisor to clients, ensuring they receive ongoing value from our solutions. Gather feedback and insights from clients to help improve our products and services.  

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2024-03-10

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Manager, Customer Success Northern EMEA

GRAFANA LABS

Make a difference.  Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a technology startup in a high growth phase. We’re looking for an experienced, versatile and highly motivated Customer Success leader to join our team.  As a Manager, Customer Success NEMEA, your team will be a key differentiator in how our customers view and value Grafana Labs in Northern EMEA (UK, Benelux & Nordics). This key leader will have experience building and scaling a successful organization to service a growing customer base, curating specific experiences to increase production adoption and revenue protection. The ideal candidate has built a Success team and operations (ideally one that services highly technical customers), managing regional teams in the UK You must have a love for hiring and developing teams. We want to hire well so we can foster talent for growth at Grafana. You will have a passion for putting the customer first and love building strong relationships connecting with customers and internal stakeholders. You will champion the customer experience and liaise with cross functional teams including Sales, Customer Support, Professional Services, and Product Development to ensure the balance between what’s best for the Customer and Grafana....

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2023-03-27

Contactez notre cabinet de recrutement en Centrafrique

VP, Growth (Remote)

ICUC

Job Description As VP, Growth, you will be leading and growing a global team, focused on driving opportunities for new prospective clients and organic opportunities for existing clients. You can build and sustain relationships with senior level clients, becoming a trusted strategic partner. You are capable of leading strategic social opportunities with stakeholders, and you aren’t afraid to jump in and build new bridges across the dentsu network and client business units to drive growth and build cross functional teams. A successful candidate will be the strategic liaison for clients, internal teams, and partner agencies. You will champion strategically and creatively sharp work, be a true partner to clients, show a passion for the brand and category, and easily navigate a fast-paced, ever-evolving environment. Duties And Responsibilities Work collaboratively with the Marketing team to build and scale a predictable global sales pipeline with clear KPIs across new and organic business Empower teams through engaging career development practices; maximize learning and productivity while minimizing turnover Lead and inspire a growing Growth team, located remotely and globally, to achieve lead, meeting and closed opportunities Build, scale and deliver on global pitches, including but not limited to having a...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2022-12-19

Contactez notre cabinet de recrutement en Centrafrique

Technical Advisor, Executive Keynotes Remote EMEA

MONGODB

MongoDB is looking for a technical advisor and storyteller to join the Event Content team to create technically accurate, immersive keynotes that tell MongoDB’s story for our highest profile events, such as MongoDB World. You'll work together with different teams across the company to build a cohesive story and demonstrations for world-class on-stage and/or virtual keynotes, and get hands-on with our latest products in order to bring them to life for our audience. The goal is to create keynotes that not only inspire our core audience of developers, but to create best-in-class keynotes on a global scale. The Team This role is within the Event Content team, which sits within Global Communications and Marketing, covering executive keynote content, technical demonstrations, presentation production, breakout program management, and speaker engagement to tell the MongoDB story at our largest global events. This team turns technical releases into a cohesive, exciting narrative to tell the world who MongoDB is, what MongoDB does and why it matters to audiences of mixed seniority and areas of expertise. This includes the speaker selection process, speaker management, coaching, presentation reviews, and the keynote production. This role is the most technical on the team and will be absolutely essential to ensuring we...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2023-02-14

Contactez notre cabinet de recrutement en Centrafrique

Global Account Manager- EMEA

CANONICAL

The  Global Account Manager (GAM)  deepens the Canonical engagement with large multinational customers. The goal for our global account managers is to ensure that their clients consider Canonical for Hybrid Cloud initiatives and projects. We aim to build a significant partnership with the client, both at the executive level and with DevOps and Infrastructure teams. We are hiring GAMs for Financial Services, Tech, Automotive, Manufacturing, Pharma and other verticals. The  GAM  takes a leadership approach to selling, engagement strategy, finding and closing opportunities. They are able to think outside the box and can quickly gain trusted advisor status, representing Canonical’s unique value proposition and brand with the customer. The successful candidate will have relevant experience and can show examples of building trust with their client. They will demonstrate the ability to form a relationship with that client at all levels of the organisation. They will show public references from previous partnerships with their customer. The candidate will be responsible for worldwide account management including the creation and execution of a strategic account plan, meeting and exceeding quota, the ability to build a large account team and prioritize engineering to service the growth of their client.

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2022-09-17

Contactez notre cabinet de recrutement en Centrafrique

Regional Delivery Manager- EMEA

GITLAB

Work with the Professional Services Director to help establish and manage goals and responsibilities for Professional Services Engineers Assist in development of thought leadership, event-specific, and customer-facing presentations Share hands-on technical preparation and presentation work for key accounts helping sell on the value of what GitLab professional services has to offer Ensure the Professional Services Engineers exceeds corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution Ensure the Professional Services Project Managers exceed expectations in completing projects successfully and meeting revenue targets Define and maintain a high bar for team member expectations and enable the team to achieve it Challenge the team and yourself to continually learn and grow as trusted advisors to clients Monitor performance of team members and provide timely feedback and development assistance Create, review, and approve formal statements of work, change requests, and proposals Prepare weekly revenue forecast worksheet and create action plans to address issues Manage resource assignments and staffing levels, including recruitment as needed Identify and implement improvements to the processes and tools used as a seasoned with experience leading...

Centrafrique : Bambari - Bangassou - Bangui - Berbérati - Bimbo - Birao - Bossangoa - Bouar - Bozoum - Bria - Kaga-Bandoro - Mbaïki - Mobaye - Ndélé - Nola - Obo - Sibut - International

2022-10-01

Contactez notre cabinet de recrutement en Centrafrique

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