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Assistant Technique à distance N2

HP-CDG IT SERVICES MAROC – RECRUTEMENT

Responsibilities: Level 1.5/Remote Desktop Management Agents will take ownership of all tickets routed to them which require a higher level of technical analysis and will work these tickets to resolution or route to the appropriate Resolution Group; Handles problems and issues that the first-tier(s) of help desk support is unable to resolve; May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem; Assist in simulation and recreation of user problems; May recommend systems modifications to reduce user problems.

Maroc : Rabat-Salé-Kénitra

2013-06-23

Contactez notre cabinet de recrutement au Maroc

L2 Customer Support Architect- $5000/month- REMOTE WORK

CROSSOVER

We're running an Online Hiring Event every Saturday to hire L2 Customer Support Architects ($60K/yr). Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent. This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.   You will provide In-depth technical support. You will be onboarded to our unconventional Agent University, a self-learning system through which you get to know every single product and after graduation, you will be enrolled into our very own Pair Support Program. Never heard of it? Sure, it is our very own program in which together with a ‘’navigator’’ newcomers ‘’drive’’ through solving real customer tickets guided by top performer agents. The main goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment. You will have to showcase your advanced analytical, and problem diagnosis skills because your main...

Maroc : Agadir - Casablanca-Mohammedia - Fès - Laâyoune - Marrakech-Safi - Meknès - Oujda - Rabat-Salé-Kénitra - Settat - Tanger-Tétouan-Al Hoceïma - International

2018-11-17

Contactez notre cabinet de recrutement au Maroc

Level 1 Support Agent- $1500/month

CROSSOVER

We recruit a  Level 1 Support Agent. Are you an excellent communicator with solid computer skills?  Do you have strong relationship-building skills, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems? If you are driven by customer success, enjoy interacting with customers, and love helping people, then this is the job for you. Versata is an international enterprise software company that provides enterprise software solutions that deliver business results, performance, and scalability while dramatically reducing IT spending. Versata is a rapidly growing company fueled through an aggressive acquisition strategy. The company’s explosive growth and ambitious business goals require a Level 1 Support Agent capable of navigating a complex, highly dynamic, and fast-paced environment. We’re also one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.  Job Description: Versata Support provides software support services to customers who use our 25+ software products and our Level 1 support agents are the face of the company to our customers; We are looking for Level 1 Support Agents who are passionate about helping customers and, if this appeals to you, then you should strongly consider this position....

Maroc : Agadir - Laâyoune - Oujda - Tanger-Tétouan-Al Hoceïma - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - International - Fès - Meknès - Settat

2016-02-02

Contactez notre cabinet de recrutement au Maroc

Team Leader in Call Center

AIR ARABIA

We recruit a  Team Leader in Call Center. Missions: Manage a team of Call Center Agents; Floor Supervision. Be visible and available to answer questions and provide guidance. Responsible for the floor Activities and live monitoring; Take calls that agents can't handle and be available when an agent appears to need assistance; Motivate and encourage agents through positive communication and feedback; Handling passenger complaints; Spend few hours per month Handling Call Centre Agent Job in order to be hands-on at all times; Assist the management in preparing a robust roster to meet anticipated business requirements to the agreed standards; Organizes shifts daily roster, approves changes for individual agents; Ensure the Call Centre technical facilities are in good working condition, including all telephone lines, computer equipment and the reservation system, request for technical support for immediate action when work stations are not fully operational; Work with management on refining and scheduling appropriate training sessions; Manage Employee performance on a weekly basis (minimum) and review the following:- Review the past week's performance and Result;- Share updates /new information;- Guide the team and motivate them to improve sales, quality and overall performance;- Answer questions and comments....

Maroc : Casablanca-Mohammedia

2015-10-25

Contactez notre cabinet de recrutement au Maroc

IT Technical Support H/F- Agadir

RH VALUE

Nous recrutons un  IT Technical Support H/F- Agadir Missions: En tant que spécialiste du support technique L3, vous serez le garant des connaissances techniques des agents du Contact Center. Vous aurez comme missions: Résoudre les problèmes logiciels de produits électroniques grand public sous Android et Windows  Elaborer des reportings au sujet des demandes techniques qui vous sont adressées et leur résolution afin d’en tirer des best practices Installer, mettre à jour et paramétrer le système d'exploitation et les logiciels de: bureautique, services et réseaux, Définir et assurer les configurations standards (matérielles et logiciels) des postes de travail, Maintenir le parc informatique, logiciel et télécommunications et optimiser son utilisation, Réaliser les tableaux de bord de suivi d'exploitation, Etre garant de la sécurité du système informatique et assurer la conformité des équipements,    

Maroc : Agadir

2019-06-22

Contactez notre cabinet de recrutement au Maroc

Level 2 Support Agent- Windows Networking Specialist $2250/month

CROSSOVER

We recruit a  Level 2 Support Agent- Windows Networking Specialist. Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products.  We offer a fast-pace environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to office again. Versata provides software support services to customers who use our 25+ software products and our Level 2 support agents are the major technical resource for our customers. We are looking for Level 2 support agents who are passionate about helping customers. We need L2s with a variety of skill sets so we encourage you to attempt to qualify for the position based on the technology with which you are most proficient.  What do we need from you? As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products; Solve complex technical issues escalated by Level 1 Support staff; Proactively document, monitor and update Support tickets and actionable steps taken; Support the Level 1 agent in communicating progress to the customers; Submit software product issues (bugs) to product development for resolution; Validate and...

Maroc : Agadir - Laâyoune - Oujda - Tanger-Tétouan-Al Hoceïma - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - International - Fès - Meknès - Settat

2016-03-14

Contactez notre cabinet de recrutement au Maroc

Remote desk top management N2

HP-CDG IT SERVICES MAROC – RECRUTEMENT

Responsibilities: Level 1.5/Remote Desktop Management Agents will take ownership of all tickets routed to them which require a higher level of technical analysis and will work these tickets to resolution or route to the appropriate Resolution Group. Handles problems and issues that the first-tier(s) of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Assist in simulation and recreation of user problems. May recommend systems modifications to reduce user problems.

Maroc : Rabat-Salé-Kénitra

2013-05-01

Contactez notre cabinet de recrutement au Maroc

Customer Support Manager- $8250/month- REMOTE WORK

CROSSOVER

We're running an Online Hiring Event every Saturday to hire Customer Support Managers ($100K/yr). Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent. This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.   In this role, coaching is key, and we are looking for exceptional people. Managers who are excited by the mission of developing teams. You will share our values and can keep pace. You will shape the approach and quality bar we need to ensure our customers are satisfied with our services, no matter where they are in the world Depending on the situation your day could start with: 1:1 meetings where the metrics are reviewed, feedback on the call and ticket analysis is given; and any blockers that agents have been discussed Ad-hoc meetings: when agents need help/guidance on a specific topic (from soft-skill advice to technical product information) Weekly meetings: enforcing team updates, process...

Maroc : Agadir - Casablanca-Mohammedia - Fès - Laâyoune - Marrakech-Safi - Meknès - Oujda - Rabat-Salé-Kénitra - Settat - Tanger-Tétouan-Al Hoceïma - International

2018-11-17

Contactez notre cabinet de recrutement au Maroc

Remote desk top management N2

HP-CDG IT SERVICES MAROC – RECRUTEMENT

Responsibilities: Level 1.5/Remote Desktop Management Agents will take ownership of all tickets routed to them which require a higher level of technical analysis and will work these tickets to resolution or route to the appropriate Resolution Group. Handles problems and issues that the first-tier(s) of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Assist in simulation and recreation of user problems. May recommend systems modifications to reduce user problems.

Maroc : Rabat-Salé-Kénitra

2013-04-29

Contactez notre cabinet de recrutement au Maroc

Customer Support Manager- $2250/month

CROSSOVER

We recruit a  Customer Support Manager. Come work with the top 1% of global talent to manage the delivery of WOW Support to our customers for 25+ software products.  We offer a fast-paced environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few IT companies offering high-paying, 100% remote, work-from-home positions. You never have to fight traffic to office again. What do we need from you? We’re looking for Customer Support Managers (CSMs) and Technical Customer Support Managers (TCSMs) to manage our Support teams. We want bright, motivated people who are passionate about delivering outstanding customer service to manage our teams.   Each team has a CSM and a TCSM. These managers work together to manage the overall team and the support experience we deliver to our customers. CSMs manage the Level 1 support agents who focus more on customer experience, communication and resolving lesser technical issues. TCSMs manage the Level 2 agents who focus on solving the escalated (and more technically challenging) support issues and working with our development team on software bug/ defect resolution. Compensation: For U.S. citizens and permanent residents who are hired into an ongoing contract, we will hire you as an employee (W-2) at $12/hr (instead of an independent...

Maroc : Agadir - Laâyoune - Oujda - Tanger-Tétouan-Al Hoceïma - Casablanca-Mohammedia - Marrakech-Safi - Rabat-Salé-Kénitra - International - Fès - Meknès - Settat

2016-02-02

Contactez notre cabinet de recrutement au Maroc

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