Technical Support Engineer

GRAFANA LABS

Responsibilities  : Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins Opening GitHub issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL) Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat Contribute to internal knowledge base and share information about technical issues within your team Inform customers about new features and functionality Gather and share customer feedback with Product, Sales, and Customer Success teams Provide training to new and existing team members and help with the onboarding process for new customers

Congo RDC : Boende - Bukavu - Bunia - Buta - Gbadolite - Gemena - Goma - Inongo - Isiro - Kabinda - Kalemie - Kamina - Kananga - Kenge - Kikwit - Kindu - Kinshasa - Kisangani - Kolwezi - Lisala - Lodja - Lubumbashi - Luebo - Matadi - Mbandaka - Mbuji-Mayi - International

2023-07-29

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Senior Solutions Engineer (EMEA)

BLOOMREACH

The Solutions Consulting team is a team of technology, industry and business process experts. that support direct sales to prospects, customers, and partners. Bloomreach has a “pod” model with both regional (GTM) and global (Product) teams.  For our EMEA Enterprise SC team, we have an open position for a Senior Solutions Engineer with a strong background in Content Management and Commerce Experience Solutions.  As a Bloomreach  Senior Solutions Engineer / Solutions Architect, your job would be to partner with our sales team, helping drive value for our customers by bringing use cases to life through technical deliverables and pre-sales consultancy to find the best possible solution for each prospect or client. You would be the trusted technical advisors of our high-energy, high-performance sales team and drive key stages of the sales cycle which focus on technical aspects like infrastructural and architectural discovery, solution design, and technical validation.  Together with your team, you will help identify key technical proof points during sales cycles and show prospects how to solve these needs using Bloomreach. You will be hands-on in drive the development of custom PoC’s and, one up and running, will lead technical and architectural discussion and Q&A sessions needed to get to the technical win. Do...

Congo RDC : Boende - Bukavu - Bunia - Buta - Gbadolite - Gemena - Goma - Inongo - Isiro - Kabinda - Kalemie - Kamina - Kananga - Kenge - Kikwit - Kindu - Kinshasa - Kisangani - Kolwezi - Lisala - Lodja - Lubumbashi - Luebo - Matadi - Mbandaka - Mbuji-Mayi - International

2022-08-06

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Solutions Architect EMEA

BOX

WHAT IS BOX? Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. WHY BOX NEEDS YOU We have a dynamic team of consultants and technologists who are dedicated to making our customers successful, but our needs are getting even more sophisticated and technically complex. We look to add more consultative and technical muscle to the Technology Consulting team in order to solve their most complex challenges through the application of thought leadership and technical domain expertise. What You'll Do Box is growing fast. Real fast. Every business in the world is attempting to modernize the way that they work. As the leader in cloud content...

Congo RDC : Boende - Bukavu - Bunia - Buta - Gbadolite - Gemena - Goma - Inongo - Isiro - Kabinda - Kalemie - Kamina - Kananga - Kenge - Kikwit - Kindu - Kinshasa - Kisangani - Kolwezi - Lisala - Lodja - Lubumbashi - Luebo - Matadi - Mbandaka - Mbuji-Mayi - International

2023-03-27

Contactez notre cabinet de recrutement au Congo RDC

UX designer/Product Manager Consultancy- Goma

THE INTERNATIONAL RESCUE COMMITTEE

Emploi disponible sur ces sites: Goma, NORD-KIVU, République démocratique du Congo Monrovia, MONTSERRADO, Libéria Requête nº: req14555 Intitulé de poste: UX designer/Product Manager Consultancy Secteur d’activité: Recherche et développement Type de contrat: Consultant Taux d’occupation: Plein temps Ouvert aux expatriés: Oui Lieu de travail: Goma, Democratic Republic of Congo Descriptif du poste Airbel Summary:  The Airbel Impact Lab, the IRC’s research and innovation team aims to design, test, and scale life-changing, cost-effective solutions with people affected by conflict and disaster. With over 70 million people displaced, the world is facing an unprecedented crisis. To address the evolving and growing nature of this crisis requires not just more aid, but new thinking. There is a lack of proven, cost-effective, scalable services for people affected by crisis. In some cases, there is a lack of evidence on what works. In others, evidence shows existing solutions are effective, but we need to find new ways of delivering them at scale in fragile settings. Airbel works to develop breakthrough solutions by combining creativity and rigor, openness and expertise, and a desire to think afresh with the experience of a large-scale implementing organization. Dela is a remote supervision tool that helps supervisors...

Congo RDC : Goma

2021-07-05

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Senior Account Executive (Remote / German / DACH / SaaS)

PUBLITAS

Ready to have an impact with us? Start the application process by filling out the screening questionnaire to see if Publitas is a good fit for you.   Take ownership by: Identify and target potential clients through various channels, including online research, networking, and referrals. Qualify leads to ensure they align with our ideal customer profile. Build and maintain strong, long-lasting customer relationships. Understand the needs of clients and present tailored SaaS solutions that address their pain points. Lead product demonstrations and presentations to potential clients. Negotiate contracts and close sales deals. Develop and implement effective sales strategies to meet and exceed sales targets. Collaborate with the sales team and management to refine the sales process. Stay up-to-date with industry trends and competitive offerings. Keep accurate records of sales activities, opportunities, and customer interactions using our CRM system. Provide regular sales reports and forecasts to the management team. Serve as a trusted advisor to clients, ensuring they receive ongoing value from our solutions. Gather feedback and insights from clients to help improve our products and services.  

Congo RDC : Boende - Bukavu - Bunia - Buta - Gbadolite - Gemena - Goma - Inongo - Isiro - Kabinda - Kalemie - Kamina - Kananga - Kenge - Kikwit - Kindu - Kinshasa - Kisangani - Kolwezi - Lisala - Lodja - Lubumbashi - Luebo - Matadi - Mbandaka - Mbuji-Mayi - International

2024-03-10

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Senior Manager Client Solutions/Ops and Compliance

AFRICAWORK

About us  : GoGlobal is the world’s fastest growing, privately owned Global Employer of Record (EOR) service provider with a globally distributed and remote workforce. GoGlobal’s technology-enabled EOR solution allows businesses of all sizes and geographies to hire staff globally without the need to set up a local entity, opening new doors to rapid expansion and growth. GoGlobal clients can hire top talent anywhere in the world – quickly, cost effectively and compliantly. Why now: The pandemic has shown that people can be just as productive without a commute and that talent is global, not within close proximity to an office. We believe that this societal shift will continue indefinitely, and companies and potential candidates will need organizations like us to help them “GoGlobal.” Why GoGlobal and how we’re different: We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business. We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything. We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference. We’re profitable: We’re pretty prudent in how we spend...

Congo RDC : Boende - Bukavu - Bunia - Buta - Gbadolite - Gemena - Goma - Inongo - Isiro - Kabinda - Kalemie - Kamina - Kananga - Kenge - Kikwit - Kindu - Kinshasa - Kisangani - Kolwezi - Lisala - Lodja - Lubumbashi - Luebo - Matadi - Mbandaka - Mbuji-Mayi - International

2022-09-20

Contactez notre cabinet de recrutement au Congo RDC

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