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FO Engineer

RUTOTECH INTERNATIONAL

Network Monitoring: • Identify the location and severity of the alarm or event of hosting systems and initiate recovery actions and notification procedures if required. 2. Event Management/Trouble Ticket management: • Accepting, prioritizing and escalating automated network events. • Notify service-affecting network events and alarms with mutually agreed procedures, and then close the trouble tickets associated with such events. 3. First line fault Diagnostics: • Provide the diagnostic capabilities to identify the fault or problem. • Tier 1 Diagnostics need to escalate for Tier 2 Diagnostics if the trouble cannot be solved in a reasonable time as per SLA 4. Performance Reporting: • Provide reports of alarms and events that have occurred SLA. • Send SMS and Email to related group when systems confront fault. 5. 24x7x365 shift allocation and shift schedule. • Provide form with detailed shift schedule. 6. Weekly report for the issues highlighting the pending ones to Customers and Huawei. 7. Escalation of TT related to other departments on time as per mutually agreed Procedures/SLA.

Côte d’Ivoire : Abidjan

2018-04-13

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Contract Manager/Plant Manager

WÄRTSILÄ

Position Description:  Accountabilities:  Accountable for the contract result and customer satisfaction  Main Responsibilities:  Customer Relationship Management and customer satisfaction  Manage assigned contracts in power plants, in accordance with Wärtsilä Services guidelines, the Contract Management process and general management practices in a safe and cost effective way. Implementing preventive and corrective action as necessary.  Responsible for making the lifetime forecast(Estimo) and the annual budget.  Responsible for making the contract annual and long term plan and the contract lifetime stock planning  Responsible for the profit and loss of the contract.  Evaluate operations, maintenance, and financial data; define plans for improvement in financial performance, make recommendations for capital expenditures to improve plant performance, enforce conformance to safety procedures, policies and procedures  Optimize assets such as inventories, receivables, fixed assets etc. tied to the contract  Development of competent O&M resources and employee satisfaction  Develop and maintain contacts with the local network company management and it’s support functions  Develop and maintain relations with government agencies and local authorities, related to the administration of the contract.  Implement quality...

Côte d’Ivoire : International

2018-10-09

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IT Help Desk

ETP INDUSTRIES

Missions: The relevant person must be dynamic, pro-active and ambitious  capable of meeting the challenges and achieve predefined objectives. He/ She  will have the  mission to  Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. He  will be responsible for administration and internal support of the Company's Computers, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, updates and configurations.   REPORTS TO   The candidate will report to the Information Technology Manager P oste et missions Specific duties include: -Provide helpdesk support and resolve problems to the end user's satisfaction-Monitor and respond quickly and effectively to requests received through the IT helpdesk-Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority-Modify configurations, utilities, software default settings, etc. for the local workstation-Utilize and maintain the helpdesk tracking software Document internal procedures-Assist with on boarding of new users-Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment-Install, test and configure new...

Côte d’Ivoire : Abidjan

2018-06-02

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IT Supervisor

ENDEAVOUR MINING

The role of the IT Supervisor is to implement and support IT/IS systems and services within an area of responsibility, in accordance with the guidelines and procedures provided by the IT Coordinator IT/IS knowledge and skills in systems and services specific to the area of responsibility would be required to be able to carry out the role successfully.  Customer relationships and customer satisfaction through support and service would be important. The incumbent would also need to be able to analyse and resolve day-to-day system and user problems. Apart from the IT/IS knowledge, therefore, key competencies required to perform the role would include business insight, problem solving, knowledge sharing and customer and quality management. The incumbent executes a large variety of activities and works in accordance with strict requirements. Responsibilities: IT Supervision/Management IT performance indicators are measured and monitored in areas of responsibility, and appropriate corrective action is recommended and implemented, where problem areas are identified.  Provide IT/IS systems, practices, methods and procedures are implemented and maintained. New IT/IS systems, techniques, methods and procedures are applied to improve service delivery and provide specific solutions in areas of responsibility....

Côte d’Ivoire : Katiola

2024-07-09

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Service Delivery Manager – H/F – CDI

TECHSUP'CONSEILS

Description du poste  : Rattaché au Responsable du pôle Service Management, au sein de la Direction des Systèmes d’Information (DSI). Véritable interface entre le groupe et les filiales, vous intervenez sur les thématiques suivantes: Animation du processus Gestion des Incidents, Animation du processus Gestion des Demandes Animation du processus Gestion des problèmes Elaboration du Catalogue de Service et son amélioration continue Définir les différents niveaux de service DSI – Filiales-Applicatifs (SLA). Gestion des indicateurs de qualité et de performance Produit le reporting ITSM sur les prestations délivrées par le département Animation de comités de pilotage Interlocuteur privilégié du Service Desk S’assurer du respect des procédures S’assurer de la mise à jour des procédures et des documentations techniques (KB)

Côte d’Ivoire : Abidjan

2020-04-04

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Chargé Banque Transactionnelle (Transactional Banking Officer)

TECHSUP'CONSEILS

Environnement de Travail  Au sein de l’entité, vous rejoindrez le Service Cash management de la Direction GTB/ Commerce international qui propose une gamme de solutions locales et internationales d'optimisation des moyens de paiement, de suivi et de gestion de comptes ainsi que des services de centralisation de trésorerie aux PME, aux grandes entreprises et aux investisseurs institutionnels. Mission du Poste  Sous la supervision du Responsable Cash Management, vous avez pour mission de : Prospecter, gérer la relation; Développer et fidéliser le fonds de commerce; Analyser les besoins des clients; Conseiller, vendre les services de la banque.   A ce titre, vous êtes chargé de : Cibler avec le coverage les clients et prospects prioritaires; Visiter les clients et prospects de manière proactive ou sur demande en accord avec le coverage local; Entretenir, formaliser et partager avec le coverage local et le global PCM sales une connaissance de la situation, stratégie,  projets et  besoins de ses clients et prospects; Proposer à ses clients et prospects de façon proactive et en coordination avec le coverage local des offres de solutions CM; Participer aux RFI/RFP internationaux en répondant aux questions concernant son client ou les capacités de CM locale; Construire les offres commerciales complexes; Proposer au...

Côte d’Ivoire : Abidjan

2018-11-11

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O&M Manager (Guinée)

WÄRTSILÄ

Wartsila is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation and total efficiency, Wartsila maximizes the environmental and economic performance of the vessels and energy solutions of its customers. Wartsila is with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wartsila is listed on Nasdaq Helsinki.  We are now looking for a new team member to join our Contract Management team in West Africa Operations.  Position description Accountabilities:  Accountable for the attainment of the operation and maintenance contractual obligations and guaranteed performance  Responsibilities:  Main Responsibilities:  Operations & Maintenance for assigned plant  Responsible for all activities relating to the daily Operation and maintenance at the power plant inclusive of planning and implementation of plant operations & maintenance.  Communicate effectively with the plant team relative to the condition of the plant equipment and performance and to provide suggestions for improvements  Responsible for implementation of plant safety policy  Prepare reports, planning etc., as instructed by the Line Manager.  Identify and actively seek to improve...

Côte d’Ivoire : International

2018-09-22

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IT Coordinator

ENDEAVOUR MINING

Under the supervision of the Finance Manager and the Group IT Infrastructure Manager, the IT Coordinator is responsible for the management of Operations IT assets, as well as leading the provision of resilient services, including email, network, and customer-centric service delivery. The incumbent heads the daily IT Operations and Service Section and drives a team of operations, service support, network, systems, and other technology staff. Apart from the in-depth technical knowledge and expertise required to be successful in this role, a level of business understanding is required to ensure that IT systems, solutions, and services within the area of responsibility meet business requirements and add value. The role is also responsible to manage the implementation of site IT projects. Responsibilities: IT Management IT performance indicators are measured and monitored in areas of responsibility, and appropriate corrective action is recommended and implemented, where problem areas are identified.  IT standards, procedures, and guidelines are generated, disseminated, known, and applied within areas of responsibility. Conduct IT risk analysis to identify current risk level and develop an action plan for minimizing risk to an acceptable level Manage the Infrastructure, Network, Desktop, and Service Delivery...

Côte d’Ivoire : Katiola

2024-07-09

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IT Support Specialist

ENDEAVOUR MINING

Missions: Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile devices, and other computer-related technologies. Interact with user to collect information about problem and leads user through diagnostic procedures to determine source of error. Manage problem recognition, research, isolation, resolution and follow-up for routine user problems, escalating more complex problems to the next level of support. Log and track calls and maintain history records and related problem documentation. Prepare standard statistical reports, such as help desk incident reports. Analyze and evaluate incident reports and makes recommendations to reduce help line incident rate. Work with software and hardware vendors to request service regarding defective products. Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write or revise user training manuals and procedures. Facilitate new hire IT orientation and train users on software, phone system and hardware. Install personal computers, software, and peripheral equipment. Support phone system, cell phones and other mobile computing devices like tablets. Support end users, track licenses, and...

Côte d’Ivoire : Abengourou - Abidjan - Aboisso - Adzopé - Agboville - Bondoukou - Bongouanou - Bouaflé - Bouaké - Bouna - Boundiali - Dabou - Daloa - Daoukro - Dimbokro - Divo - Duékoué - Ferkessédougou - Gagnoa - Guiglo - Katiola - Korhogo - Man - Mankono - Minignan - Odienné - San-Pédro - Sassandra - Séguéla - Soubré - Touba - Toumodi - Yamoussoukro - International

2019-10-25

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Office Administrator

EXECUTIVE

A branch company of beauty products needs an Office Administrator. We need for our Branch in Abidjan, an Office Administrator to perform the following tasks: – Accounting assistant: o Booking of non-group AP invoices o Manage relations with LWA accounting department – Administrative assistant: o take in charge declarations regarding taxes, social charges, VAT and other local taxes o tasks that could require to be located in Abidjan (in order to be able to go to the different desks in the city) o take in charge some Branch assistants tasks (water, office supply, internet, telephone, relations with non-group suppliers,…) o DED procedure follow up: – Check with operational if PO & GR are done on time – AP invoices follow up

Côte d’Ivoire : Abidjan

2018-02-25

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