Human Resources Director (Partner)- Program Delivery Support

THE INTERNATIONAL RESCUE COMMITTEE

The Human Resources Partner (HR Director (Partner) for Program Delivery will support country program’s leadership and Regional HR Directors through leading the HR department of the assigned country program and ensuring HR priorities and results are achieved. When on assignment, they serve as a thought partner for the Country Director on all people matters and be in charge for the overall management and implementation of IRC’s Human Resources Policies and Procedures as well as global, regional and country specific priorities. They will coordinate closely with the Regional HR Director to ensure that organizational HR policies, processes and priorities are adapted to the specific context of each location, adequate and known to staff. The HR Director (Partner) will devise a training and skill building plan for the HR team and ensure transfer of knowledge. When not deployed, they will provide technical support and lead on special projects as designated. This role will serve in a roving capacity which might evolve and change over time to support IRC and CRRD’ Country Programs continued growth, and innovation. This position is open for candidates national of their own countries in globally approved locations where IRC is present and registered. Key Responsibilities HR Management and Leadership Support (Minimum 50%...

Sénégal : Dakar - Diourbel - Fatick - Kaffrine - Kaolack - Kédougou - Kolda - Louga - Matam - Saint-Louis - Sédhiou - Tambacounda - Thiès - Ziguinchor

2023-12-30

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Enterprise Risk Management Expert

AFRICAN TAX ADMINISTRATION FORUM (ATAF)

The African Tax Administration Forum (ATAF) has received financing from the African Development Fund toward the cost of the Regional Institutional Support Project for Public Financial Governance – Phase II (RISPFG) and intends to apply part of the agreed amount for this Grant to payments under the contract for Enterprise Risk Management Expert. The services included under this project are:   Conducting an assessment of the existing risk management practices Recommending an ERM functional structure for tax administrations in accordance with their respective policies and internal procedures, which will be suitable for each individual tax administration’s governance frameworks and for rollout across departments Develop a context specific ERM strategy for tax administrations Developing and delivering training programmes to support the ERM strategy Holding consultations with critical stakeholders to obtain buy-in and solicit feedback on the implementation of an ERM framework Guiding the development of Risk Assessments for all aspects of a tax administration’s operations Supporting the development and performance of a Risk Assessment of all aspects of a tax administration’s operations, to include inter alia, organizational, operational, technical, business processes, human resources (HR), financial, reputational,...

Sénégal : International

2023-10-08

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Customer Success Manager (Remote in Senegal)

VALIANTYS - ATLASSIAN PLATINUM SOLUTION PARTNER

Valiantys is looking for a remote Customer Success Manager based in Senegal. Reporting to the Customer Excellence Team Manager, you will have to deal with North American and European customers and be responsible for the full customer satisfaction process. You will manage a customer's portfolio and be available when needed to provide the best customer experience possible. Our training program will allow you to progressively acquire the skills and the knowledge on the tools necessary to do your job. Things you'll be working on: Onboard new customers: Ensure contract specifications are aligned with existing offer Organize kick-off meetings (team/tools/policies/processes presentation) In collaboration with the customer, define a dedicated success plan Monthly reviews with customers: Prepare and present monthly reviews Analyze Key Performance Indicators (KPIs). (utilization rate, daily escalations…) Propose customer-focused improvements Follow-up of topics Project Management: Oversee multiple implementation projects of internal and external clients Develop Project Plans and ensure that implementations are performed on time, on budget and to the customers' satisfaction in delivery of their contract Continuous Improvement on customer implementations and satisfaction Management of Asset & customer’s Knowledge Base...

Sénégal : Dakar - Diourbel - Fatick - Kaffrine - Kaolack - Kédougou - Kolda - Louga - Matam - Saint-Louis - Sédhiou - Tambacounda - Thiès - Ziguinchor - International

2024-03-08

Contactez notre cabinet de recrutement au Sénégal

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