Customer Experience Agent
MAERSK
The Customer Experience Agent is responsible for owning/managing the Customer Experience of his/her customers as well as executing the dispatch work order from the booking system to vendors for relevant modalities such as rail, truck, barge, etc. On the Customer Service side, the person is responsible for identifying issues proactively, building strong relationships with customers and identifying solutions which benefits both Maersk and the customer. On the Inland Execution side the person is responsible for liaising and preparing transport plans with suppliers and using triangulation to optimize the planning while ensuring we provide a punctual and smooth service delivery to the customers. Key Responsibilities: •Customer's Business Acumen and ability to know what factors drives the decision making. •Understanding of external factors impacting Customer's Supply Chain and understand their sense of urgency, services needs, drivers and desires. •Ability to align with Customers expectations upfront and to be able to respond with suggested solutions. •Be the primary point of contact for own Customers and ensure smooth execution of the end-to-end shipment lifecycle, including the Inland Delivery, by working closely with the Customer as well as internal stakeholders. •Execute cost saving plans in line with...
Sénégal : Dakar
2021-10-05
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