Operations Supervisor

TLSCONTACT

We are delighted to announce a vacant position in the capacity of Operations Supervisor in the Operations Department under the supervision of VISA CENTER MANAGER. Location: Brazaville and Pointe Noire  Main Responsibilities:   •         Provide client service excellence to applicant. •         Receive applicants and answer to their enquires. •         Offer Added Value Services (AVS) services to clients. •         Ensure that the entire visa application process is completed within the mandated Turn Around Time. •         Tracking Agent’s performance and intervening as needed to protect and enhance delivery against key service and delivery metrics. •         Recommend or implement measures to motivate agents and to improve quality of their work, or efficiency. •         Conduct performance appraisals, on timelines proposed by the company, and give recommendations. •         Ensure continuous improvement in operational excellence. •         Flag to VAC Management applications that may give rise to concern. •         Provide supervision to Operations Agents – prioritizing work, providing guidance, acting as an ‘expert’ in operations areas, and providing a first point of escalation for applicant complaints and service problems. •         Primarily responsible of ensuring staff management activities are referred...

Congo : Brazzaville - Pointe-Noire

2023-07-18

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Senior Fellow and Task Force Leader for Sustainable Agriculture

FRIENDS OF EUROPE

We’re looking for a part-time (2 days a week on average) free-lance driven  Senior Fellow and Task Force Leader, for a duration of 2 years.  Travel within Africa and Europe connected to Task Force meetings. Residing in Africa is an advantage. Africa and Europe need to revise and re-energise their relations. In a world of increased geopolitical competition with new and old actors jostling for influence across the continent, Europe and Africa must act urgently to modernise and revitalise relations. European and African narratives about each other need a fundamental reset. Funded by the European Union, this project brings together a leading African think tank, the Mo Ibrahim Foundation renowned for its work in supporting good governance and exceptional leadership in Africa, a leading and innovative European think tank working on a more inclusive, sustainable and forward-looking Europe, Friends of Europe, and IPEMED, a respected academic institute. Together, this consortium has a vast depth of expertise on African and European policymaking and the investment environment across both regions as well as extensive networks of high level political and business contacts. At the heart of this project is a mission to develop strategic policy and programming priorities for partnership in priority areas of cooperation,...

Congo : Brazzaville - Djambala - Dolisie - Ewo - Impfondo - International - Kinkala - Loango - Madingou - Ouesso - Owando - Pointe-Noire - Sibiti

2020-09-19

Contactez notre cabinet de recrutement au Congo

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