Operations Supervisor
TLSCONTACT
We are delighted to announce a vacant position in the capacity of Operations Supervisor in the Operations Department under the supervision of VISA CENTER MANAGER. Location: Brazaville and Pointe Noire Main Responsibilities: • Provide client service excellence to applicant. • Receive applicants and answer to their enquires. • Offer Added Value Services (AVS) services to clients. • Ensure that the entire visa application process is completed within the mandated Turn Around Time. • Tracking Agent’s performance and intervening as needed to protect and enhance delivery against key service and delivery metrics. • Recommend or implement measures to motivate agents and to improve quality of their work, or efficiency. • Conduct performance appraisals, on timelines proposed by the company, and give recommendations. • Ensure continuous improvement in operational excellence. • Flag to VAC Management applications that may give rise to concern. • Provide supervision to Operations Agents – prioritizing work, providing guidance, acting as an ‘expert’ in operations areas, and providing a first point of escalation for applicant complaints and service problems. • Primarily responsible of ensuring staff management activities are referred...
Congo : Brazzaville - Pointe-Noire
2023-07-18
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